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Sr Tech Product Mgr

Apply NowApply Later Job ID 10006907 Location Lake Buena Vista, Florida, United States Business Parks, Experiences and Products Date posted Aug. 23, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Senior Technical Product Manager | Labor, Health & Safety

JOB SUMMARY:  The Senior Technical Product Manager will be responsible for product strategy, concept development, and defining and executing these initiatives in collaboration with our key stakeholders and partners for Contact Center Workforce Management.  The role will have understanding of business and technical capabilities, identify gaps and deliver product roadmaps for new capabilities.  A successful candidate will be highly collaborative, able to work extremely effectively in a matrix organization while wearing multiple hats, be comfortable working autonomously, and adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications.  As the subject matter expert for Contact Center Workforce Management product suite, the role will be a liaison to development, implementation and support teams as well as support projects, enhancements, backlog and prioritization of features and capabilities.

  • Provides technical guidance and oversight
    • Leads complex analysis, providing guidance and oversight
    • Develops and maintains relationships with business, vendor and technology stakeholders
    • Provides thought leadership and asserts influence by driving complex projects to completion effectively and efficiently
    • Provides subject matter expertise on the business, associated processes and systems
    • Manage relationships with multiple vendors providing support to Commercial off the Shelf (COTS) products
    • Manages project interdependencies in support of business strategies, roadmaps and financial commitments
    • Escalates issues and recommends appropriate solutions
    • Identifies product and process improvement opportunities by staying involved in product sustainment and customer feedback
    • Mentors team members on application of best practices and standards
  • Supports pre-project business case definition for large or complex projects
    • Manages product roadmap in terms of prioritizing initiatives relative to business needs
    • Works with the business to determine the real issue that needs to be solved or the opportunity to do things differently 
    • Develops highly complex business cases to ensure benefits align to strategic and tactical business objectives  
    • Supports the business in business, technical and financial feasibility assessments
    • Manages partner expectations, scope and budget discussions                                                                                         

  • Manages business engagement and stakeholder management activities for large or complex projects
    • Lead creation of technical specification, schemas, data mappings and user stories to enable system modification or development
    • Works with project team, business and other stakeholders to align roadmaps and strategy, understand the business needs, define requirements, guide work, schedule it for release, validate stakeholder responses and provide feedback  
    • Ensures requirements are aligned to the business goals of the project and refined to a sufficient level of detail to allow Architects and Software Engineers to design, develop and implement appropriate solutions
    • Identifies high level solution options for the business
    • Reviews and signs off on solution designs, ensuring business requirements are verified, validated and delivered
    • Combines business requirements into prioritized backlog grouped into project iterations in time to allow design/delivery to commence
    • Manages the scope and traceability of requirements throughout the project lifecycle, ensuring that they are understood by the project team and met by the delivered solution
    • Participates in functional design, construction and testing
    • Ensures the benefits, impact and release of all changes are tracked and managed
    • Ensures the required outcomes are built, tested, communicated, and delivered on time and within budget 
    • Assists in identifying and managing risks, issues and dependencies
    • Assists in third party/vendor assessments and reviews contracts to ensure that they accurately support business requirements

REQUIRED

  • 5+ years of product management experience
  • Strong technical product knowledge in workforce management solutions, preferably contact center WFM
  • Understanding of Agile technical practices, DevOps and testing concepts (CI/CD, TDD)
  • Ability to think strategically and drive ideas into action, with a positive outlook and willingness to take personal initiative
  • Demonstrated ability to identify, understand and drive resolution of complex critical issues
  • Excellent analytical, written and verbal communication skills
  • Previous experience with JIRA or similar tools
  • Bachelor’s degree in Information Technology, Computer Science, Business Administration or similar field or related work experience

PREFERRED 

  • Analytics experience with SQL and non-SQL based database technologies to understand the nuances of data pipeline issues & solutions 
  • Understand and analyze data pipelines, algorithms, and automated systems
  • Basic knowledge integrating cloud-based data pipelines and analytics services

About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Parks, Experiences and Products.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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