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Staff Systems Reliability Engineer

Lake Buena Vista, Florida, United States

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Job ID 878496BR Location Lake Buena Vista, Florida, United States Business The Walt Disney Company (Corporate) Date posted Nov. 04, 2021

Job Summary:

Walt Disney Imagineering is the creative force behind Disney theme parks, attractions, resorts, and cruise ships. These experiences increasingly depend on technology. Software development at Imagineering moves fast. We need your help to speed up the development cycle, to quickly deliver this software, and to improve system reliability.

The Imagineering Systems Reliability Engineering (SRE) team helps Imagineers create and deliver the software solutions that power experiences in our theme parks and resorts.

Systems Reliability Engineers use a software engineering approach to architect, design, automate, monitor, and build applications at scale. This includes operating and engineering software with close business segment alignment to deliver platforms through efficient, effective and resilient architectures. SREs are talented engineers that are focused on improving quality through a data driven approach: instrumentation, automation, and functional/unit testing.

Walt Disney Imagineering is the creative force behind Disney theme parks, attractions, resorts, and cruise ships. These experiences increasingly depend on technology. Software development at Imagineering moves fast. We need your help to speed up the development cycle, to quickly deliver this software, and to improve system reliability.

The Imagineering Systems Reliability Engineering (SRE) team helps Imagineers create and deliver the software solutions that power experiences in our theme parks and resorts.

Systems Reliability Engineers use a software engineering approach to architect, design, automate, monitor, and build applications at scale. This includes operating and engineering software with close business segment alignment to deliver platforms through efficient, effective and resilient architectures. SREs are talented engineers that are focused on improving quality through a data driven approach: instrumentation, automation, and functional/unit testing.

Responsibilities:

  • Leading project/planning efforts, architectural design, engineering, and meetings with project teams.
  • Implementing, integrating, and configuring solutions, tools, infrastructure, and systems.
  • Troubleshooting, post mortems, high-level maintenance and support
  • (Architecture) - Leads the architecture for a complete inter-connected set of applications that takes into account future industry direction and business product alignment.
  • (Collaboration) - Communicate effectively with executive management.
  • (Collaboration) - Forms partnerships with other Staff and Sr. Staff members to see where they can drive cross-team efficiencies.
  • (Communication) - Tracks, communicates, and improves time spent resolving operational issues.
  • (Reliability Engineering) - Working on designing architecture that gracefully fails and advocate for the integration of those solutions into the software products.
  • (Security) - Ensure application communication and data practices are following security best practices.
  • (Systems Integration) - Guards infrastructure against the introduction of unnecessarily complex solutions
  • (Software Engineering) - designs tools that facilitate ease of management and operations of applications, systems, and infrastructure on behalf of product teams
  • (Quality Engineering) - contribute to the design or requirements definition for Quality Assurance tools and tool chains into SRE development and workflow processes specific to configuration management, orchestration, and tool chain development and support

Basic Qualifications:

  • 7 years work experience
  • Expertise in multiple scripting languages and advanced skills in programming languages (e.g. Go, Python, Ruby, Dart, Node, Java, others alike) with ability to build test coverage for all software being developed.
  • Systems administration skills on Linux and Windows platforms
  • Networking skills and protocols (e.g. HTTP, TLS, SSH, DNS)
  • Software Development Continuous Integration (CI) Pipeline knowledge (e.g. Jenkins, Gitlab CI)
  • Expertise with Distributed Systems and Container Platforms (e.g. Kubernetes/GKE, ECS, Mesos, Fargate, Nomad)
  • Experience with Source Control Management systems (e.g. Git)
  • Expertise in public and private cloud hosting services (AWS, Google Cloud, Azure)
  • Recognized as a subject matter expert on at least one OS and proficient in multiple operating systems, including OS performance monitoring, setup, configuration, tuning, and troubleshooting.
  • Proficient in configuration management tools (e.g. Chef, Ansible, Puppet) including node management, custom resources, access control, and server configuration.
  • Proficient in web server technologies (e.g. Apache, Node.js, NginX, Tomcat, IIS, Caddy Server) including setup, configuration, performance monitoring, tuning, clustering, and debugging (e.g. JConsole).
  • Proficient with data technologies (e.g. NoSQL, MySQL, MongoDB, Redis, Elastic) including being able to perform basic setup, configuration, and troubleshooting.
  • Able to implement existing base standards for new systems and/or applications for all of the following:
    • Site/Systems monitoring and instrumentation
    • Application monitoring and instrumentation
    • System monitoring and instrumentation
    • Resilience, performance & Telemetry data
  • Able to diagnose simple to complex system and process problems.
  • Able to perform and provide in depth analysis on load test runs against a moderately complex system.
  • Demonstrate exceptional troubleshooting methodology, including the ability to author and instruct new methodologies to the SRE team
  • Independently resolve moderately to highly complex system and application incidents.
  • Able to identify and propose system and application fixes for performance bottlenecks.
  • Able to evaluate new application requirements for capacity and run-time best practices.
  • Able to evaluate new system and/or infrastructure solutions for technical feasibility against known requirements and standards.
  • Effective at dealing with change: Able to transition in role or handle a significant modification or technology with minimal ramp-up time and with very little guidance.

Communication and Leadership Requirements
  • Excellent verbal and written communication to all levels in the organization.
  • Inspires and creates excitement about new technologies, platforms and methodologies
  • Demonstrates curiosity and continuous learning and self-improvement.
  • Ability to lead functional teams in systems integration and design including writing operational specs, architectural diagrams, test plans and requirements management.
  • Communication of ideas and solutions in a clear and organized manner.
  • Clear and effective presentations to groups of people, including internal and external conference presentations.
  • Effective project management and planning on large-scale projects (familiarity with agile/scrum project management).
  • Ability to design and deliver training to other technologists.
  • Construction of concise and complete technical documentation.
  • Mentoring of other Staff on technical material.
  • Viewed as a reliable technical resource for others.
  • Able to quickly and adeptly understand the needs of the business and be able to translate those needs into actionable items.

Required Education

  • Bachelor of Science degree in computer science or related field or equivalent experience in technical operations and software engineering

Additional Information:

DISNEYTECH
#LI-JH3


About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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