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Imagine working side-by-side with industry leaders in your field of study. Imagine building upon the skills you've learned in the classroom within a family of legendary brands passionate about creating world-class experiences on a global scale. Now, imagine yourself in a paid Disney Professional Internship.

2023 Summer Internship - Hotel Operations (3 or 6 Months)

Apply NowApply Later Job ID 10037304 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Jan. 20, 2023

Job Summary:

Hong Kong Disneyland Resort is now hiring Interns for Hotel Operations Team. This is an amazing opportunity to work side-by-side with industry leaders in your field of study. The individuals will be able to build upon the skills they've learned in the classroom within a family of legendary brands passionate about creating world-class experiences on a global scale.

Responsibilities

Hotel Operations Integration

  • Provide Cast Engagement support on “Managing Service Quality” program – a quality assurance program, mobilizing operation teams to identify defects and derive root cause; strategize on quick wins and suggest long term solution to improve operation efficiencies

  • Assist on the preparation of launching in-house Mystery Shopper Program

  • Conduct audits to measure new processes implemented

  • Monitor progresses on new projects and find ways to address potential issues; measure and report on project performances

Recreation

  • Leverage data from Consumer Insight and Industrial Engineering to understand relevancy of recreation and the impact it has on a staycation experience, in both our facilities and activities offerings

  • Conduct market research on Local Benchmarking

  • Evaluate the latest Recreation Strategy and provide recommendations based on findings

  • Provide solutions how to effective attain cost-efficiency to sustain Local Market position and well prepare for tourism rebound

  • Support operation in needed

  • Participate in different meeting, projects and provide appropriate assistance 

Requirements

  • Current university students major in Hotel Management, Hospitality Management, Tourism, Business Administrations or any other related disciplines

  • Energetic, strong team-players and passionate about Disney

  • Excellent command of English and Chinese, including both spoken Cantonese and Putonghua

  • Have the right of abode in Hong Kong SAR

  • Available to commit full time internship from June to August 2023 (3 months Internship), students who are available to take study break will be offered a 6 months Internship

  • Previous work experience at Disney theme parks will be considered as an added advantage

Application

  • Shortlisted candidates will be assigned to either Hotel Operations Integration or Recreation team

  • Please indicate your available period and your expected graduation date on your resume

  • Application deadline: 3 March, 2023

HKProfessional

About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort brings unforgettable, culturally distinctive Disney experiences for guests of all ages and nationalities. Hong Kong is home to the fifth Disney Resort in the world. The city's landscape and vibrant, diverse culture has inspired our Imagineers to create a variety of entertainment that is unique to Hong Kong Disneyland Resort.

Hong Kong Disneyland consists of the following seven themed areas: Adventureland, Fantasyland, Grizzly Gulch, Main Street U.S.A., Mystic Point, Tomorrowland and Toy Story Land. These areas feature themed attractions, entertainment and interactive experiences, restaurants, merchandise shops and refreshment stands. Additionally, there are daily parades and nighttime events. The Resort has three theme resort hotels: Hong Kong Disneyland Hotel, Disney Explorers Lodge and Disney’s Hollywood Hotel.

To date, Hong Kong Disneyland Resort has welcomed millions of Guests. Since 2006, Hong Kong Disneyland has ranked among the top five most popular places to visit in Hong Kong, according to the Hong Kong Tourism Board's annual Statistical Review.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

Apply NowApply Later

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