Assistant Restaurant Manager (Hotel Services)
Apply NowApply Later Job ID 10038278 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Jan. 10, 2023Job Summary:
Responsibilities
Assist the Restaurant Manager to oversee the day-to-day operations of the outlet to achieve customer service and financial goals
Deliver unprecedented personalization. Offer discreet recognition. Connect with guests’ passions and create memorable experiences
Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactory
Train team on order taking, menu knowledge, proper selling and techniques
Maintain constant supervision of associates regards to performance, product knowledge and grooming
Requirements
Minimum 5 years’ relevant working experience in restaurant, with at least 1 years in similar capacity
Proven managerial abilities in people management, strategic planning and decision making
Possess strong interpersonal and problem solving abilities
Strong sense in business acumen and food & beverage market trends
Experience with basis hygiene & sanitations regulations, inventory control, business flow and guest control relation
High standards of professional manner with exceptional communication and presentation skills
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About Hong Kong Disneyland Resort:
Hong Kong Disneyland Resort brings unforgettable, culturally distinctive Disney experiences for guests of all ages and nationalities. Hong Kong is home to the fifth Disney Resort in the world. The city's landscape and vibrant, diverse culture has inspired our Imagineers to create a variety of entertainment that is unique to Hong Kong Disneyland Resort.
Hong Kong Disneyland consists of the following seven themed areas: Adventureland, Fantasyland, Grizzly Gulch, Main Street U.S.A., Mystic Point, Tomorrowland and Toy Story Land. These areas feature themed attractions, entertainment and interactive experiences, restaurants, merchandise shops and refreshment stands. Additionally, there are daily parades and nighttime events. The Resort has three theme resort hotels: Hong Kong Disneyland Hotel, Disney Explorers Lodge and Disney’s Hollywood Hotel.
To date, Hong Kong Disneyland Resort has welcomed millions of Guests. Since 2006, Hong Kong Disneyland has ranked among the top five most popular places to visit in Hong Kong, according to the Hong Kong Tourism Board's annual Statistical Review.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.