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Culinary Director

Apply NowApply Later Job ID 10012993 Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Aug. 05, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

They Culinary Director is responsible for the pre-opening and opening of new Food & Beverage (F&B) format and locations, and ongoing daily culinary operation of the Hong Kong Disneyland Resort (HKDL). The Culinary Director role is one that requires a hands-on culinary approach, whilst managing a varied and important strategic planning and administration role with key focuses in the following areas. Act as interface with key partners during pro forma development, restaurant design, kitchen equipment selection, construction, menu concept, supply chain development, and food sourcing strategy. Be an active participant in the recruitment and training of a large group of cast members and provide them with strategic and operational leadership. Provide vision, leadership and direction for achieving guest, cast and financial objectives, developing strategies that will ensure success in these areas and supporting Disney global initiatives and product development efforts. Act as a leader, mentor and coach for the overall development of salaried and non-salaried cast members. Be a passionate, committed champion of high quality and innovative food and service experiences.


Leadership and Relationship Management

  • Clearly articulate and communicate the vision and objectives of Food & Beverage Operations to all Cast

  • Drive and maintain a friendly and sincere service culture through consistent performance coaching and implementation of management procedures

  • Develop and manage talent effectively through identifying training and development needs, coaching and developing appropriate measurable reward/ incentive programs which recognize exceptional cast performance

  • Ensure development plans are in place and executed for career growth at all levels

  • Interpret and utilize sales and service performance indicators to motivate and enhance the overall performance of the team

  • Develop strong partnerships & relationships with Food & Beverage support teams within Disney’s worldwide operations

  • Leverage other Disney F&B resources to support successful HKDL restaurant operations

Strategic Business Planning and Execution

  • Undertake regular review of department processes to ensure effectiveness and efficiency

  • Ensure resources are balanced with seasonal and annual fluctuating business levels

  • Review ongoing opportunities for product and facility development, being mindful of Operating Income requirements and communicating such with Senior HKDL Executives

  • Focus on the product development side of the business with the ability to identify opportunities to enhance the guest experience and drive business results

Financial Performance

  • Manage Food & Beverage Culinary Operations’ Profit and Loss

  • Monitor the financial performance, expenses and restaurant Operating Income in order to meet financial expectations on a short and long term basis

  • Analyze performance and financial data to prioritize actions, driving resourcing decisions and capacity planning

Specialized Culinary Objectives and Key Accountabilities

  • Develop a comprehensive menu strategy for all restaurant locations whilst developing a project plan with milestones and timelines for the development of those menus

  • Open and operate a test kitchen to develop recipes

  • Work with the Sourcing and Procurement team to define recipe ingredients, creative presentations, selection of disposables, chinaware, glassware, food displays, menu design and graphic presentations and identify appropriate vendors

  • Maintain documentation of those menus, cooking instructions, training and final food presentation

  • Develop training plans to download operating and creative intent for each menu

  • Partner with Finance team to plan and achieve financial pro forma objectives for F&B team; strategize the pre-opening and opening activities for the culinary team

  • Provide leadership, technical training, creative direction, quality control, change management to the culinary team of the Resort

  • Strong relationship building abilities as the interaction with other partners to work and plan the HKDL seasonal events throughout the year

  • Support the team to work on the growing labor planning is crucial in this role

  • Monitor operational guidelines and reflect any changes based on business and operational needs

  • Support Director of F&B on special ad-hoc projects and segment related global initiatives

Basic Qualifications:

  • Rich experience in the F&B industry or relevant theme park business or high volume, multiply outlet business

  • Need to have a detailed understanding of a Hazard Analysis Critical Control Point (HACCP) integrated operation

  • Work in a corporate environment that has matrix organizational structure

  • Experience in F&B hotel management with exposure to all line of businesses

  • Strong project management skills to move a project forward and deliver a positive outcome

  • Strong interpersonal skills with the ability to interact and keep a good relationship with Guests and Cast

  • Solid negotiation, persuasion, communication, presentation and public speaking skills with high level of creativity and innovation

#LI-GN1 HKProfessional

About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort brings unforgettable, culturally distinctive Disney experiences for guests of all ages and nationalities. Hong Kong is home to the fifth Disney Resort in the world. The city's landscape and vibrant, diverse culture has inspired our Imagineers to create a variety of entertainment that is unique to Hong Kong Disneyland Resort.

Hong Kong Disneyland consists of the following seven themed areas: Adventureland, Fantasyland, Grizzly Gulch, Main Street U.S.A., Mystic Point, Tomorrowland and Toy Story Land. These areas feature themed attractions, entertainment and interactive experiences, restaurants, merchandise shops and refreshment stands. Additionally, there are daily parades and nighttime events. The Resort has three theme resort hotels: Hong Kong Disneyland Hotel, Disney Explorers Lodge and Disney’s Hollywood Hotel.

To date, Hong Kong Disneyland Resort has welcomed millions of Guests. Since 2006, Hong Kong Disneyland has ranked among the top five most popular places to visit in Hong Kong, according to the Hong Kong Tourism Board's annual Statistical Review.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with HK International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

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