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Senior Event Services Manager

Apply NowApply Later Job ID 911751BR Location Lantau Island, Hong Kong Business Hong Kong Disneyland Resort Date posted Jun. 23, 2022

Job Summary:

Working closely with event sales teams in each market, the job holder will be responsible for overall management of Event Services team and deliver the highest quality service at Disney standard to various kinds of Business Solutions & Events (BS&E) events, including corporate events, wedding events, and social catering events.

Responsibilities:

  • Lead a team of Event Services professionals to manage and deliver various types of BS&E events that take place in the resort hotels and in Hong Kong Disneyland Park, and ensure the team consistently offer world-class level of service to drive client and guest satisfaction for each event;
  • Drive creation and capturing of upselling/ cross-selling opportunities during the course of event management and delivery with each client, and contribute to revenue generation under overall BS&E team;
  • Lead and support the team on problem solving and solution formulation during the event delivery process, when there are conflicts/ inconsistency among clients’ requests, standards/ requirement from internal stakeholders, available resources, government regulations, etc.;
  • Lead the team to maintain high standard of storage and upkeep for key reusable amenities and props for BS&E event formats, and/ or to request replenishment of consumable items when necessary, in close collaboration with different vendors and internal partners;
  • Drive knowledge management efforts among the team, to ensure all team members have the training and resources to carry out their current responsibilities and get ready for more, as well as continuous product, process, systems and operational knowledge refresh;
  • Continuously explore ways to streamline and improve event management and delivery processes, to improve work efficiency and quality;
  • Act as a primary internal point of contact for the team in terms of different operational issues, or cross-department projects/initiatives.

Basic Qualifications:

  • Bachelor degree or above;
  • At least 7 years of event management experience with a luxury hotel/ resort/ venue, with extensive knowledge in hospitality management, food & beverage and banquet catering operations.
  • Experience with operational teams within Hong Kong Disneyland and/ or experience in handling sizable groups and events would be an advantage;
  • Demonstrated track-record and ability to lead a team;
  • Be able to work independently and under pressure, in an ever-changing business environment;
  • Excellent presentation, problem solving, negotiations and coaching skills;
  • Excellent written (English and Chinese) and verbal (English, Cantonese, Mandarin) communication skills.

Additional Information:

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About Hong Kong Disneyland Resort:

Hong Kong Disneyland Resort brings unforgettable, culturally distinctive Disney experiences for guests of all ages and nationalities. Hong Kong is home to the fifth Disney Resort in the world. The city's landscape and vibrant, diverse culture has inspired our Imagineers to create a variety of entertainment that is unique to Hong Kong Disneyland Resort.

Hong Kong Disneyland consists of the following seven themed areas: Adventureland, Fantasyland, Grizzly Gulch, Main Street U.S.A., Mystic Point, Tomorrowland and Toy Story Land. These areas feature themed attractions, entertainment and interactive experiences, restaurants, merchandise shops and refreshment stands. Additionally, there are daily parades and nighttime events. The Resort has three theme resort hotels: Hong Kong Disneyland Hotel, Disney Explorers Lodge and Disney’s Hollywood Hotel.

To date, Hong Kong Disneyland Resort has welcomed millions of Guests. Since 2006, Hong Kong Disneyland has ranked among the top five most popular places to visit in Hong Kong, according to the Hong Kong Tourism Board's annual Statistical Review.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Hongkong International Theme Parks Limited, which is part of a business we call Hong Kong Disneyland Resort.

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