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Data Center Support Technician

Las Vegas, Nevada, United States

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Job ID 782795BR Location Las Vegas, Nevada, United States Business The Walt Disney Company (Corporate) Date posted Apr. 15, 2021

Job Summary:

At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
The Enterprise Technology mission is to deliver technology solutions that align to business strategies while enabling enterprise efficiency and promoting cross-company collaborative innovation. The Enterprise Technology organization drives competitive advantage by enhancing our consumer experiences, enabling business growth, and advancing operational excellence.
The Critical Facilities organization provides physically secure, environmentally stable, high availability hosting services. In conjunction with the rest of Infrastructure Operations and Service Delivery (IOSD), the organization delivers managed facility, server, storage, authentication, and DNS services to Enterprise Technology clients. The Critical Facilities team plays a dual role, managing the data center facility and its assets (directly or through remote smart hands) and providing system administration and break/fit support for the as directed by the Platform and or Network Operations team.

Responsibilities:

The Data Center Support Technician will be responsible for supporting Critical Facilities managed facility services; working with the rest of the Critical Facilities staff, while working on independent projects as assigned. The successful candidate will:
  • Provide Support to the IOSD Customer Base.
  • Timely resolution and/or escalation of customer issues.
  • Maintain a level of professionalism while engaging with customers.
  • Troubleshoot and document technical issues using the IOSD ticketing system.
  • Interface with other team members in the IOSD organization to support deployments, technology evaluations, or other efforts requiring facility involvement.
  • Follow IOSD Support processes and procedures.
  • Complete Facility Rounds.
  • General data center upkeep.
  • Follow Critical Facilities data center policies and procedures.
  • Participate in Facility Training Programs.
  • Work on tasks assigned by DC Manager or Lead.
  • Provision IOSD Services.
  • Assist and/or complete physical and logical installations of IOSD services.
  • Update all relevant and required documentation.
  • Manage assigned workflow tasks in order to provide timely turnaround to customers.

Basic Qualifications:

  • 1-5 years’ experience supporting high-performance server configurations in a 24x7 enterprise data center environment, including:
  • Data Center IT operations: rack, cable, and maintain servers and devices, deploy lights-out hardware
  • 1-5 years’ experience supporting high-performance server configurations in a 24x7 enterprise data center environment, including:
  • Data Center IT operations: rack, cable, and maintain servers and devices, deploy lights-out hardware management, manage par stock / inventory.
  • Data Center Facility operations: power/cooling, rack planning, cabling, maintenance.
  • Familiarity with data center power distribution & cooling technologies (including UPS, ATS, RPP, PDU, POU), device and environmental monitoring, fire systems, and basic electrical concepts such as power, current, and voltage.
  • Familiarity with TCP/IP fundamentals and related protocols and applications (primarily DNS and HTTP)
  • Familiarity with service management principles (change/incident/problem management, CMDB).
  • Familiarity of Data Center fiber and copper cabling installation, patching, and Industry Standard best practices.
  • Experience with structured cable testing (copper & fiber; wire map, performance, power meter or OTDR).
  • Intermediate level skill with MS Windows OS
  • Some Hardware Troubleshooting or Critical Thinking experince; will be able to diagnose issues with server hardware and isolate root causes; either internal (to the system hardware itself) or from external sources (i.e. Network or Storage related).
  • General understanding of server hardware, RAID technologies and their implementations, and SAN/NAS concepts.
  • Experience with Command line driven OS’s (*nix, etc.) a plus.
  • Experience with Cisco IOS a plus.

Required Education

An Associate degree in any Information Technology Field or 1-5 years of equivalent experience in a related field.

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Worldwide Services, Inc., which is part of a business segment we call The Walt Disney Company (Corporate).

Disney Worldwide Services, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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