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Assistant Retail Manager, Aladdin UK Tour - 12m FTC

Apply NowApply Later Job ID 10047182 Location London, United Kingdom Business Disney Media & Entertainment Distribution Date posted May 09, 2023

Job Summary:

Job Summary

This role requires the individual to travel and work alongside the touring production in theatres around the UK and Ireland. This includes working on different UK touring productions as a part of the role.

The Assistant Retail Manager supports the Retail Manager by participating in the management of the day-to-day operations of the business, ensuring that every Guest has the best Disney experience possible. This is done through consistent exceptional Guest service, development and management of the sales team, maintenance of visual standards, and compliance with established policies and procedures.

Serves as Leader on Duty shifts, maintaining consistency in management approach and driving sales, standards and service to meet requirements. Works as an active part of the management team through development and implementation of new ideas to drive revenue and profit. Leads through effective and timely communication, analysis of performance and sales trends. Provides support through organisation and creativity. Plans for future venues and plays an active role in load in/ load out operations.

The Opportunity & Responsibilities:

  • Partner with management colleagues in managing day-to-day sales floor and back-office operations. Actively leading on the sales floor, driving sales and service goals.

  • Work both independently and as a part of the management team to drive results, set standards & manage staff, working towards the achievement of shared goals of the business.

  • To act as Duty, Primary or Secondary Manager when scheduled, carrying out the responsibilities & duties of those roles; whilst working on own responsibilities, delegated tasks and towards shared goals.

  • Strengthens others through consistent coaching and feedback while driving productivity and morale of the team. Sets and communicates sales goals. Holds self and others accountable to high performance standards and collates accurate sales information using tools provided.

  • Assists in building & maintaining a culture that demonstrates a commitment to equality, diversity and inclusion in all actions.

  • Supports Core Values of “People, Experience, Revenue and Brand”, through inspiring communication, integrity and passion.

  • Partners in the development of strategy and helps to translate into specific priorities, objectives and action plans.

  • Understands and drives appropriate metrics to assess business performance – Net Sales, Per Cap, ADT, Forecast, Budget (sales and KPIs) and Controllable Expenses (checkbook, shrink and payroll).

  • Participates and supports the training of local sales team and supervisor, providing consistent support and guidance throughout run at venue.

  • Assist in management of the Load-In and Load-Out of entire merchandise operations (kiosks, inventory, POS stations and office equipment).

  • Plans for kiosk placement within venue, tackling restrictions and obstacles, building on previous successes, and examining new environments by anticipating/resolving issues in advance.

The Experience We Require From You:

  • Proven experience supporting the management of a retail sales team to meet sales, service and presentation goals.

  • A working knowledge of the Theatrical Tour environment is preferred but not essential.

  • A commitment to equality, diversity and inclusion in the workplace.

  • Passion for interacting with Guests of all ages.

  • Attention to detail and ability to prioritise Guests and tasks.

  • Excellent time management and organisational skills.

  • Excellent communication skills.

  • Advanced cash handling skills.

  • Inventory management experience.

  • Proven ability to create a positive work environment.

  • Proficient in Excel and Outlook

Additional Information:

Shifts are usually 8 hours, Monday through Sunday. However, shift lengths will vary depending on the needs of the business.

Shift times will vary based on performance schedule and operation needs. Shifts can start as early as 9am and finish as late as 11pm and are allocated based on the needs of the business. All staff need to be available for day times, evenings and


This role requires the individual to travel and work alongside the touring production in theatres around the UK and Ireland

The Perks:

  • 25 days annual leave

  • Private medical insurance & dental care

  • Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing

  • Excellent parental and guardian leave

  • Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call Disney Media & Entertainment Distribution.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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