Manager, Digital Client Services at DISNEY Skip to main content

Manager, Digital Client Services

Apply NowApply Later Job ID 10038187 Location London, United Kingdom Business Disney Media & Entertainment Distribution Date posted Jan. 27, 2023

Job Summary:

This is a full-time (salaried) 6 month fixed term maternity cover contract opportunity.

With access to an envious roster, the Disney Media Sales & Partnerships portfolio covers every brand within the Walt Disney Company's Media Networks segment and related IP’s. This includes family favorites Disney, Pixar, Marvel, & Lucasfilm, general entertainment networks ABC, Star, and Fox, the worldwide leader in sports, ESPN, and our iconic factual brand, National Geographic.

You will be a critical member of the London-based EMEA ad sales and operations organization. We would like you to add your extensive knowledge and acumen in media planning, campaign management, ad operations, and leadership to a client services group supporting an experienced and diverse set of multi-platform salespeople.

Designed to maximize revenue, drive operational efficiency, and provide top tier sales and partner support, the Client Services team plays a vital role in reaching our targets and maintaining high standards in relationships with advertisers and agencies. You will lead a group of Account Managers that plan and execute the operational elements of the advertising campaigns we sell.  It begins with pre-sale guidance and media planning, and continues through campaign set up, analysis, optimization, reporting, and invoicing, covering all forms of advertising activity across our digital properties.  There will be a specific focus on video advertising across websites, apps, social platforms, and in connected TV environments, including within our flagship product, Disney+.

The Opportunity & Responsibilities

  • Lead team of Account Managers in supporting assigned salespeople and associated clients through all phases of the campaign lifecycle, from planning to invoicing

  • Responsible for delivering successful media plans that maximize revenue, meet client objectives, and spur repeat business

  • Develop high-performing team that takes pride in the quality of their work, while also prioritizing inclusion, personal development, positivity, and a healthy work/life balance

  • Able to perform all tasks related to campaign management, specifically inventory forecasting, media plan creation, order entry, trafficking, optimizing, reporting, and invoicing

  • Main point of contact for any escalations on complex challenges or requests regarding inventory, ad products, or campaigns

  • Assist Sales, Finance, and Accounting in revenue tracking

  • Troubleshoot and resolve ad delivery, ad quality, and technical issues, liaising with global Ad Platforms support

  • Test potential ad tech vendor integrations and provide input on contract negotiations

  • Ideate, implement, review, and evolve operational processes that drive quality and efficiency

  • Analyze usage & performance of digital inventory to develop strategies & products that maximize revenue yield

  • Manage, mentor, and develop talent, including training of new hires

  • Collaborate with global teams and act as regional center of excellence for other offices across EMEA

The Experience We Require From You

  • Understanding of the advertising sector, either publisher/agency side or in ad tech

  • Team management

  • Defining and evolving processes

  • Forecasting, planning, trafficking, and managing ad campaigns for display and video across websites, apps, social platforms, and connected TV environments

  • Activating campaigns, producing accurate and relevant insights, and optimizing performance

  • Programmatic advertising, technologies that power it, and key vendors in the space

  • Familiar with general data protection and privacy requirements related to digital advertising

  • Able to represent company in external meetings and events

  • Bonus points for experience working in a media or entertainment brand, as is familiarity with processes and policies of a multinational company

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited, which is part of a business we call Disney Media & Entertainment Distribution.

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

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