Motion Pictures - Media Applications Support ManagerApply Now Apply Later Job ID 619534BR Location London, England, United Kingdom; Hammersmith, England, United Kingdom Business Direct-to-Consumer and International Date posted Jan. 09, 2019
This exciting role is for a Media Application Support Manager to join The Walt Disney Company on a 12 month maternity cover, based in our EMEA Hammersmith Head Office in London.
You will support, in coordination with the international product owner, the Theatrical booking application for EMEA. The successful candidate will be the main EMEA business support contact to go through for day to day incident and for development and project requirements. You will be the first point of contact for the user community for any question about the application. You will be managing the business requirements from EMEA to ensure full end to end development and release to user community, with product owner support.
In addition, as a back-up, and vacation support, you will be supporting the other Motion Picture applications for EMEA market as level 1 and 2 support.
Your key responsibilities will be as follows
Business analysis role
Write user stories by conducting interviews, workflow analysis, process analysis, and observation sessions
Write concise and effective User Stories
Produce clear and concise workflow documents to drive balanced solutions that consider people, process and technology components
Evaluate information from multiple sources and help distinguish user requests from user needs
Facilitate and clarify customer business needs and translate them into application and operational requirements
Assist in the business case development using modeling techniques and methods as needed
Define precise and accurate User Story acceptance criteria that will be used by developers, automation test frameworks and by product owners to ensure that product owner intent is effectively captured
Arrange client reviews of software under development, ensuring client satisfaction
Collaborate to develop user acceptance testing (UAT) specifications
Work with the Project Manager to help facilitate and ensure successful user acceptance testing
Interface with all levels of internal clients and analyze current business and software development processes
Foster Agile principles and methods for requirements gathering
Adhere to Agile development methodology best practice
Facilitate Agile rapid and meaningful releases
Assist in the creation of project approval request documentation
Work with the business to ensure business adoption
Measure impact of solutions on the business
Understanding of the underlining technologies of your applications and how to trouble shoot business issues
Business support manager role
Coordinate the business requirements by managing session with business team, handling prioritization and ensuring overall product development strategy is aligned with product owner vision.
Manage the development schedule of the developments with product owners to ensure coordination across international markets
Others Motion Pictures application support role:
Provide level 1 support, including incident acknowledgment and prioritization review, monitoring, communication with business team and relay with US product owner team for development prioritization.
Role to be performed as support (back-up) of the primary responsible analyst.
The successful candidate will likely posses the following skills and experience:
Business analyst Level 3 career practitioner including practical application of the techniques outlined in BABOK v3.
Extensive experience performing business analysis within a large enterprise covering both business and information technology domains
Work experience in data analysis a plus
Extensive experience using Agile SCRUM methodology
Strong problem-solving skills
Strong written and verbal skills and ability to communicate with both technical and non-technical audiences
Ability to communicate effectively with business stakeholders and to translate business requirements for technical developers
Strong partnering skills and ability to work within a collaborative team environment
Proficient use of UML including one or more modeling tools in the business and information technology domains e.g. Sparx Enterprise Architect, Modelio, and/or IBM Rational
Ability to use querying languages to extract and analyze data (e.g. SQL)
Strong business process definition capabilities, including the ability to capture process flows visually according to standard methodologies
Responsive to business needs and highly motivated to improve the skills and capabilities of his/her organization
A sense of ownership and responsibility for delivery
Ability to learn, understand and apply new technologies
Must be able to work independently, support several projects simultaneously and prioritize effectively
Bachelor's degree in Computer Science, Marketing, Business or related field
Knowledge and experience with the Entertainment Distribution Value Chain including EIDR, rights and availability, servicing and financing preferred
About Direct-to-Consumer and International:
Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. This segment is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in partnership with ESPN; the upcoming Disney-branded direct-to-consumer streaming service; and the Company’s ownership stake in Hulu. As part of the Direct-to-Consumer and International segment, Disney Streaming Services, developer of the ESPN+ and Disney-branded streaming platforms, oversees all consumer-facing digital technology and products across the Company.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with The Walt Disney Company Ltd., which is part of a business segment we call Direct-to-Consumer and International.