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Technical Integration Senior Analyst, Global HR Operations

Apply Now Apply Later Job ID 550279BR Location London, England, United Kingdom; Hammersmith, England, United Kingdom Business The Walt Disney Company (Corporate) Brand The Walt Disney Company (Corporate) Date posted May. 22, 2018

Job Summary:

We have an exciting opportunity for an experienced candidate as a Technical Integration Senior Analyst to join our Global HR Operations Team. This role will be based at our EMEA corporate head office in Hammersmith, London.

The Technical Integration Senior Analyst will support the business in performing "Service Now" system admin tasks for Global HR operations.

Required tasks will include user access, assign roles and create groups. The scope of the role will involve creating/modifying workflow and case forms, adding fields, adjusting tables and maintaining employee experience design. This position will perform as a technical liaison/ conduit with various teams including IT platform, ServiceNow PS, SAP, eDocs, as well as GHRO process & knowledge teams.


  • Ability to understand business requirements and translate into technical requirements
  • Ability to outline options that will meet technical requirements
  • Gathers and documents requirements for new or revised domestic or international processes developed by Global HR Operations
  • Create/manage stories for existing processes
  • Translate technical requirements into delivered functionality
  • Coordinate & partner with DTSS for all Platform related sustainment & enhancement
  • Focus and ensure business strategies are attained through delivery of proposed solutions
  • Leverage appropriate technology and tools to ensure requirements are met
  • Coordinate & partner with HRIS including integrations & requirements
  • Collaborate with all HR application stakeholders related to integration opportunities
  • Provide SAP & eDocs expertise to business and colleagues
  • Lead communication requirements for technical team
  • Ability to articulate GHRO business processes and vision, and evaluate configuration requests that don’t align
  • Executes independent story development and configuration
  • Ability to lead team members in development of technical requirements to match business needs

  • Prepare update sets that will be presented for movement through environments
  • Knowledge of setup and maintenance for control system access, permissions, and data security
  • Ability to research system performance issues, use troubleshooting tools and review system logs to find issues, recognising when to escalate issues
  • Perform core configuration tasks
  • Create new or update existing workflow & case forms within the SN HR application
  • Create User Interface (UI) policies, data policies, UI actions, business rules and client scripts
  • Translates business requirements into technical solutions for domestic & international processes within the Service Now platform
  • Use system controls that direct the right data to the right users at the right time (entitlements)
  • Identify creative ideas then enable solutions that meet client needs

Project Management
  • Ability to manage daily processes and support independently
  • Conduct comprehensive testing and condition tracking/maintenance
  • Ensure effective governance & stakeholder management is in place

  • Understand support priorities for existing applications as well as responding to client enquiries
  • Integrates effectively with other HR functional partners for supporting and/or leading on-time and on-budget delivery
  • Assist in the development of processes and solutions that further Global HR operation strategies
  • Communicate effectively with various stakeholders including Client Services, internal partners and external vendors
  • Interact with ServiceNow to understand new releases, research tool capability, and work with account management to ensure optimal use of the application

Basic Qualifications:

  • Bachelor’s degree in HR, Business or Technology related field or equivalent work experience
  • Knowledge and experience of HR Systems, specifically ServiceNow (or similar HR case management tools) technical experience would be beneficial
  • Experience with SAP
  • Background in scripting & HTML helpful
  • Experience with web services (Rest & SOAP etc.) and application interfaces
  • Excellent interpersonal communication and presentation skills (both verbal and written)
  • Ability to communicate technical information and ideas clearly and concisely to non-technical people
  • Experience working with partners from all levels of the organisation
  • Experience with development, build and deployment processes
  • Positive attitude and the ability to be proactive, resourceful, and flexible.
  • Strong organisational skills including ability to organise team members
  • Ability to understand the technical needs of GHRO, and alignment of technology solutions
  • Extensive working knowledge of Microsoft Word, Outlook, Excel and PowerPoint
  • Knowledge of the entire software development lifecycle including QA
  • Experience in developing enterprise software systems
  • Consultation skills
  • Negotiation and influencing skills
  • Experience with troubleshooting skills, including required communication/client support

Preferred Qualifications:

  • Education in computer science, management information systems or business admin is preferred but not essential
  • Exposure to web & mobile apps would be helpful

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Ltd., which is part of a business segment we call The Walt Disney Company (Corporate).

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