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Website Production Manager -shopDisney

Apply NowApply Later Job ID 929735BR Location London, United Kingdom Business Disney Store Date posted May 11, 2022

Job Summary:

The Website Production Manager is responsible for ensuring smooth and efficient operations across all shopDisney websites.

Working with stakeholders across the organisation, this role requires someone who can bring together strong digital skills, operational experience and the ability to manage internal stakeholders and third-party suppliers. This is a chance to join a creative, sociable, supportive and hard-working team, and to contribute to meaningful digital change. You will be working in an agile and collaborative environment. The right candidate for this role will be methodical and analytical, with strong communication skills and excellent attention to detail. An ability to work effectively in a fast-paced environment and stay calm under pressure is essential. Due to the nature of the role and its responsibilities, flexibility in terms of hours will be necessary from time to time, including evening or weekend work. This role reports to the Senior Manager - Digital Product with strategic links to the Commercial and Marketing Teams. This role also has 2 direct reports, x2 Producer roles.

Responsibilities:

  • Ensure the operational efficiency of all SD websites
  • Manage and administer the Salesforce platform for SD
  • Monitor performance dashboards and triage if issues arise - looping in internal and external technical teams as required
  • Liaise with customer service and fulfilment teams across different areas of the organisation to identify and resolve issues
  • Provide the framework for the Content & Production Assistants to prepare and upload all new products for the SD shop platform
  • Provide main point of contact for third party service providers: meet regularly with account managers to discuss open issues and prioritise with the Digital Product Manager
  • Triage and investigate issues identified on websites, working with key internal users to understand and document problems, troubleshoot and fix where possible
  • Report issues to third-party development teams where required: providing bug reports and / or writing user stories as required
  • Test and approve fixes provided by internal and third-party development teams, including smoke testing and regression testing
  • Assist the Digital Product Manager in QA tasks as required

Basic Qualifications:

  • Innovative, naturally curious, and constantly seeking to unlock performance
  • Ability to multi-task and pivot priorities under strict deadlines.
  • Highly adaptable and proactive: a self-starter that thrives in a fast-paced and demanding environment.
  • Strong working knowledge of functions of digital platforms (JIRA/Confluence/Salesforce Commerce Cloud/Adobe/Monday) and proficient in MS Office (Outlook, Excel, Work, PPT)
  • You like to identify projects with the greatest impact and have a track record of making a difference!
  • You have strong project management skills including conceptualization, driving alignment, planning resources, supervising objectives and test plans, and deriving learnings.
  • Strong interpersonal skills, communication, critical thinking, and problem solving.
  • You possess a strong understanding of consumer mentality and consumer empathy
  • You take ownership, are an inventive problem-solver, and maintain a high level of accountability
  • You can collaborate well with others and thrive in a dynamic and fast paced environment!
  • Minimum 3-5 years’ experience in a similar role in an ecommerce environment
Skills
  • Previous site management experience within an e-commerce retail environment using Sales Force Commerce Cloud (SFCC)
  • Understanding of macros and data transformation
  • CSV/XML understanding
  • HTML working knowledge


About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Disney Store Limited, which is part of a business we call Disney Store.

The Disney Store Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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