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Booking Advisor, M/F – German Market, Fixed-Term or Long-Term Contract

Apply NowApply Later Job ID 805286BR Location Marne-la-Vallée, Île-de-France Region, France Business Disneyland Paris Date posted Jul. 27, 2021

Job Summary:

Today, our Contact Center in Marne-la-Vallée has more than 450 employees, including our Sales and Customer Relations teams. We are available every day to answer our customers' questions and requests by phone, email or chat, preparing their visit to Disneyland Paris in 6 different languages ​​(French, English, Dutch, German, Spanish and Italian).

We are looking for our future talents for the German market.

Short Term positions start now until the end of March
Long Term positions start now as well

Responsibilities:

You will be the first contact with Disneyland Paris, you take up the daily challenge of bringing Disney magic to life by phone / live chat, email by offering a warm welcome and a service of the highest quality offering a solution and sales oriented approach.
You manage inbound and outbound interactions with clients (individuals, groups, employees, etc.) through omnichannel solutions (telephone, email, chat, etc.) in order to provide the solution best suited to the client's needs (advice, sales, reservation, ...), while respecting the values ​​of the company: Safety, Courtesy, Show, Efficiency and Inclusion.

In addition, you will be required to:
• Advise and inform our individual customers and travel agents in their language on our products (stays, hotels, tickets, transport (for certain markets), annual passports, excursions, dinner show, restaurants, birthday party, etc.) by telephone , mails and / or live chat.
• In an increasingly competitive environment, you will ensure that your sales objectives are achieved.
• Guarantee the satisfaction of our customers by processing their requests from their wish to visit to obtaining the reservation number.
• Interact with our internal services (hotels, park visitor relations, etc.) and external services for specific requests (events, medical needs, eating habits)

Basic Qualifications:

Endowed with a strong team spirit, you like to take up challenges and you are motivated by your sales objectives for Disneyland Paris products and services.
You are comfortable with the telephone, you have mastered the Microsoft Office package (with management of multiple tasks) and have a sense of welcome and service as well as an appetite for new technologies and social networks.
You have already demonstrated your skills during your first experience in sales and / or tourism.

With excellent active listening skills and in order to be able to interact with our international customers, you master fluent French (C1) and / or fluent English (C1) and imperatively fluent German (C1)
Aware that our visitors come from all over the world, you know how to be flexible and make yourself available in order to be able to answer their questions by adapting you to the opening hours of the reservations center, open 7 days a week, with working hours from 8.45 a.m. to 8.15 p.m.

Additional Information:

Interviews will take place remotely, by videoconference, for positions located partly face-to-face, in Marne la Vallée, and / or remotely, according to the teleworking agreement currently in force in the company.

Our destination is required to adhere to the conditions of the “Pass Sanitaire” which is currently mandatory for all our visitors. From the 30th of August It will be also required for some of our employees’


About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, 17 000 Cast Members work in nearly 500 operational and support professions, on stage or backstage. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with EURO DISNEY ASSOCIES SAS, which is part of a business segment we call Disneyland Paris.

Apply NowApply Later

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