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Booking Advisor, M/F – Spanish Market, Fixed-Term Contract

Apply NowApply Later Job ID 877917BR Location Marne-la-Vallée, Île-de-France Region, France Business Disneyland Paris Date posted Nov. 22, 2021

Job Summary:

Department Overview

Our Marne-la-Vallée Central Reservations Office has today over 450 employees including our Sales and Customer Relations teams. We are available every day to answer to our clients preparing their visit to Disneyland Paris. We reply to their queries and requests by telephone, email or chat, in 6 different languages (French, English, Dutch, German, Spanish and Italian).

Your missions?

You are the first contact with Disneyland Paris, you will take on the daily challenge of bringing the Disney’s magic to life via telephone/live chat and email, offering a warm welcome and the highest service standard whilst keeping a solution and sales-oriented approach.
You will manage inbound and outbound interactions with customers (individuals, trade, employees,...) through omnichannel tools (phone, email, chat...) in order to provide the most suitable solution to our customers’ needs (information, sales, reservations,...), all of this keeping in mind our Five Keys: Safety, Courtesy, Show, Efficiency and Inclusion.

In addition, you will have the following responsibilities:
  • To advise and inform our individual clients and travel agents in their respective language about all our products (stays, hotels, tickets, transport (for some markets), annual passports, excursions, dinner shows, restaurants, birthday parties, etc.) by telephone, e-mail and/or live chat.
  • Ensure customer satisfaction by managing their needs from A to Z during the entire booking process
  • Interact with our internal stakeholders (hotels, park visitor relations, etc.) and external partners for specific requests (events, medical needs, dietary restrictions, etc.)

The keys to your success?
You demonstrate a strong team spirit, you like challenges and you are motivated by sales objectives related to DLP’s products and services.
You are comfortable using the telephone, you are a proficient user of Microsoft Office (even when using several applications at the same time) and have a great sense service as well as an appetite for new technologies and social networks.
You have already demonstrated your skills during a first experience in sales or in the tourism industry.
You have excellent active listening skills and are fluent in French (C1), English (C1) and Spanish (C1) in order to be able to interact with our international customers.

Aware that our visitors come from all over the world, you know how to be flexible and are ready to make yourself available to answer their questions by adapting to our Central Reservation Office working hours (we are open 7 days a week, from 8.45 am to 8:15 pm).

Additional Information
This opportunity is for a fixed-term contract, for the following dates:
  • 17th january to 30th september 2022
You will start your new role after 6 weeks of successful training (with calls being taken from week 2).
You will be provided with DLP products knowledge, sales techniques, IT tools and systems training, as well as a personalized integration program.

Basic Qualifications:

About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, our Cast Members work on stage or backstage, in hundreds of professions. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

Creating dreams carries with it many responsibilities. For our resort, long-term development must be rooted in a sustainable tourism model. We have made important social & environmental commitments, which we seek to implement with the continuous involvement of our employees and stakeholders.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with EURO DISNEY ASSOCIES SAS, which is part of a business segment we call Disneyland Paris.

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Commitment to Safety

We are taking a responsible approach to creating environments that allow us to do what we do best – entertain and inform millions around the world. As part of our commitment to health and safety, COVID-19 vaccines are required for current U.S. salaried and non-union hourly employees, as well as all newly hired employees. Learn more here(Opens in new window).