Front Office /Conciergerie Team Leader – Hotel 4* M/F at DISNEY Skip Navigation
The Walt Disney Company: Be Part of the Story

Be Part of the Story

Front Office /Conciergerie Team Leader – Hotel 4* M/F

Apply Now Apply Later Job ID 715320BR Location Marne-la-Vallée, Île-de-France Region, France Business Disneyland Resort Date posted Nov. 04, 2019

Job Summary:

For its upcoming reopening, Disney's Hotel New York® - The Art of Marvel will reflect the contemporary luxury establishments that are typical of Manhattan. Composed of art galleries showcasing the Marvel collection, Disney's Hotel New York® - The Art of Marvel will evoke the contemporary sophistication of the city, the setting for the exciting adventures of the Super Heroes Marvel and the artists who created them.

Under the responsibility of the Head of Reception, the Assistant Reception Concierge shares his or her passion for the hotel business with his or her team and hotel visitors.
He/she leads a team of about 30 people and is the link with the various operational and support staff. He/she guarantees the optimization of business results and the quality of service that Disneyland Paris wishes to offer its customers.

Responsibilities:

- Be attentive to each customer's request and satisfaction
- Team supervision and leadership: organize, distribute and monitor the team's work through a field presence and ongoing dialogue
- Implement the necessary actions to ensure financial results, service and product quality and customer satisfaction at all times
- Participate in the evaluation of employee performance, support professional development and promote daily motivation
- Ensure compliance with all operational procedures and health and safety rules.
- Participate in projects and activities within your department

Basic Qualifications:

- You have 3 years' experience as a Reception/Concierge Assistant
- You have a minimum of 3-star hotel experience
- You ideally have a diploma in hotel and catering (BTS)
- French level C1 (advanced), English level B2 (intermediate) and a third European language level B1 (intermediate beginner) are required
- B permit for at least 2 years desired
- Relational skills, sense of service, excellent verbal and written communication
- Flexible schedules to ensure the smooth running of operations

Our strengths that make a difference

- Human and financial resources to accomplish your mission
- Good prospects for development (internal promotion or horizontal mobility)
- An integration programme and a choice of training courses to develop your skills
- A magical, multicultural, multicultural universe

Additional Information:

Are you ready to take part in a great human adventure? To join our 16,500 Cast Members who all share the same professional ambition: to bring Disney magic to life and make more than 13 million visitors dream?
We are ready to give you the means to showcase your talents!


About Disneyland Resort:

When Walt Disney opened Disneyland on July 17, 1955, he said he hoped it would be “a source of joy and inspiration to all the world.” Since then, the Disneyland Resort has welcomed more than 800 million guests, expanding to become an approximately 500- acre, multifaceted, world-class family resort destination, complete with two renowned Disney theme parks, three hotels and the exciting shopping, dining and entertainment area known as Downtown Disney District. Through a combination of creativity, technology and innovation, the resort brings storytelling to new heights, and Disneyland Resort cast members play an integral part in bringing that Disney magic to life for thousands of guests every day.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with EURO DISNEY ASSOCIES SAS, which is part of a business segment we call Disneyland Resort.

Apply Now Apply Later

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