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Vice President, Facilities and Operations Services – Disneyland Paris

Apply Now Apply Later Job ID 716490BR Location Marne-la-Vallée, Île-de-France Region, France Business Disneyland Resort Paris Date posted Nov. 04, 2019

Job Summary:

Disneyland Paris is a beacon of the Disney brand in Europe, and the number one European tourist destination. This position means that we must constantly strive for excellence, and keep our sights set firmly forward. Our competitive environment is changing quickly, and we are taking full advantage of this opportunity to reinvent ourselves, in our products, services, for clients and for our employees.

The Vice President Facilities and Operations Services (FOS) is responsible for defining, driving and delivering innovative strategies to ensure maintenance, care and viability of our assets, prioritizing safe and operational facilities and equipment across all our site (the parks, hotels, Disney Village, Golf, support areas) within a large spectrum of technical specialties engineering, maintenance, project management, horticulture, etc.). He/she is accountable for achieving financial goals, fostering exemplary client and employee experiences, and committing to environmental stewardship. Foundational to his/her success is the ability to effectively manage costs and drive large-scale rehabilitation/reconstruction projects (ex. full revamping of +500 room hotels) in a matrix organization with large impact and high level of visibility (annual operating budget of 180M€, and large capital investment projects totaling an addition 100M€), and with a degree of specificity, understand the economic, environmental and competitive factors, including their impacts on key business drivers. He/she leads a large organization of over 1500 employees in more than 180 different job roles, on a 24/7 operation.

This role reports to the Senior Vice President, Chief Operations Officer of Disneyland Paris and functionally report the Senior Vice President of International Facilities Operations Services and Worldwide Safety, Health & Engineering. The role is based in Marne la Vallée, France.


Safety – Safeguard Disneyland Paris employees and clients by promoting a Culture of Safety where safety is prioritized, discussed, role modeled and recognized. Ensure the practices, policies, procedures and training that support a strong safety operation are in place. Establish safety diligence through an appropriate level of measurement, audit and review, in respect of both The Walt Disney Company (TWDC) high safety standards and France labor and legal regulations.

Operational Excellence – Prioritize and balance Safety, Reliability and Show to deliver excellence in guest experience, contributing to the reputation of the Disney brand. Ensure adherence to regulatory requirements and advance the technical capabilities to bring efficiency and best-in-class delivery to our clients. Contribute to Disney’s longstanding commitment to environmental stewardship.

Strategy & Planning – Develop a long-term comprehensive strategy and plan that accounts for the maintenance, care and viability of our assets in alignment with the site strategy. Establish annual plans that focuses the team on achieving performance milestones. Create and execute against a financial plan in alignment with business goals and performance, while identifying opportunities to achieve efficiencies.

Employees & Team Development Lead, develop, direct and motivate a large team of technical, hourly, professional and executive employees working in a 24/7 operation. Build and coach talent to ensure performance for today and prepare a bench for succession in the future. Reinforce knowledge transfer strategies such as robust apprenticeship programs. Passionately fuel a culture of engagement through trust, communication and fairness. Align the workplace with labor agreements and participate in negotiations which lead to mutually beneficial outcomes.

Relationships & Collaboration – Establish strong and trusting relationships among the Disneyland Paris site leadership team, contributing as an engaged and solution-oriented thought partner. Build connections across the network of FOS partners globally to share best practices and insights, seek input and advice and leverage shared knowledge for mutual success. Form partnerships and collaborate with TWDC teams and individuals to achieve common goals within the enterprise. Grow meaningful relationships with key labor and union leadership and stakeholders.

Drive Transformation – Formulate and effectively share thoughtful opinions to go from good to great, in a complex and changing environment, and recognize when an idea is off track. Take charge, be decisive, persistent and implement new initiatives as needed. Demonstrate agility – create new and better ways for the organization to be successful by driving property-wide innovation and optimization efforts, in a collaborative way, such as labor management strategies with new manners of scheduling, balancing both company and employee needs.

Basic Qualifications:

  • Minimum 10 years of general management experience at an executive level, in safety critical industries, examples including locomotive, aerospace, oil and gas, pharmaceuticals
  • Proven experience working on large-scale rehabilitation/reconstruction projects in a union environment
  • Demonstrated experience building and leading large teams (over 1000) through significant change / transformation initiatives
  • Proven experience working in multicultural environments within a matrix organization
  • Strong understanding of French cultural and union environment
  • Proven blend of business acumen, independent judgment, strategic vision, technical expertise and hands on leadership for a scope in excess of 150M Euro
  • Proactive communicator and relator who can interface effectively at all levels in the company with the courage to address difficult issues, saying what needs to be said in a constructive way, acting with integrity and inclusion
  • Demonstrated leadership capabilities including the ability to inspire optimism, motivate others to action by painting a compelling picture of the vision and strategy, set expectations and high levels of accountability for self and others, make good and timely decisions to keep the organization moving forward, easily shifting from strategy to execution
  • Proven track record of driving efficiency and effectiveness in large teams through established and creative metrics and collaboration
  • Demonstrated compassion and commitment to diversity and inclusion including inviting diverse perspectives, fostering an inclusive work environment and supporting workforce diversity
  • Bilingual French and English – written and spoken

Required Education

  • Bachelor degree in Engineering or technical related field

About Disneyland Paris:

Disneyland® Paris is a company where dreams really do come true. Here, 16 000 Cast Members work in nearly 500 operational and support professions, on stage or backstage. Their mission: offering every guest an unforgettable Disney Experience at our 2 theme parks and our 7 hotels as well as Disney Village. The passion and enthusiasm of our teams has made our company the number one tourist destination in Europe!

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disneyland International, which is part of a business segment we call Disneyland Paris.

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