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Loss Prevention Agent

Apply Now Apply Later Job ID 507636BR Location Memphis, Tennessee, United States Business Disney Consumer Products and Interactive Media Brand Disney Store Date posted 11/17/2017
Protect Disney Store assets and brand by screening orders for risk attributes. Conduct various online investigations related to eCommerce fraud, intellectual property protection, and social media escalations.

Responsibilities

Loss Prevention
  • Audit held orders, ticklers, etc. for possible fraud
  • Address and follow-up on Guest Service issues
  • Review/Track possible external theft situations (order abusers)
  • Analyze account histories to facilitate cessation due to fraud or abuse
  • Work credit card chargebacks
Communication
  • Report instances preventing a timely resolve of issues to Senior LP Fraud Agent/LP Supervisor immediately
  • Report instances of suspected fraud to Senior LP Fraud Agent/LP Supervisor immediately
  • Maintain consistent and timely communication
Guest Service
  • Maintain highest level of Guest Service both internally and externally

Basic Qualifications

  • Ability to interact well with Cast Members at various levels

Preferred Qualifications

  • 3+ years experience in a Call Center Fraud (or LP) related capacity.
  • Excellent communication Skills both oral and written.
  • Proficiency in POS applications. Windows applications; Word, Excel, PowerPoint, Access desired

Company Overview

DCPI is the business segment of The Walt Disney Company that brings stories and characters to life through innovative and engaging physical products and digital experiences across more than 100 categories, from toys and t-shirts, to apps, books and console games. DCPI comprises four main lines of business: Licensing, Retail, Games and Apps, and Content. The combined segment is home to world-class teams of app and game developers, licensing and retail experts, a leading retail business (Disney Store), artists and storytellers, and technologists who inspire imaginations around the world.
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