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Loss Prevention Fraud AgentApply Now Apply Later Job ID 708422BR Location Memphis, Tennessee, United States Business Disney Store Date posted Oct. 08, 2019
www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.
Protect Disney Store assets and brand by screening orders for risk attributes. Conduct various online investigations related to eCommerce fraud, intellectual property protection, and social media escalations.
- Audit held orders, ticklers, etc. for possible fraud
- Address and follow-up on Guest Service escalations
- Review/Track possible external theft situations (order abusers)
- Analyze account histories to facilitate cessation due to fraud or abuse
- Work credit card chargebacks
- Assist with special projects
- Report instances preventing a timely resolve of issues to Senior LP Fraud Agent/LP Supervisor immediately
- Report instances of suspected fraud to Senior LP Fraud Agent/LP Supervisor immediately
- Maintain consistent and timely communication
- Maintain highest level of Guest Service both internally and externally
- Ability to interact well with Cast Members at various levels
- Excellent communication skills, both oral and written.
- Guest Service orientation
- Proficiency in POS & Windows applications (Word, Excel, PowerPoint, Access desired)
- 1+ years of experience in a Call Center (or LP) related capacity
- High school diploma, GED certificate, or high school equivalent certificate
- 3+ years of experience in a Call Center Fraud (or LP) related capacity.
- Excellent communication Skills both oral and written.
- Proficiency in POS applications. Windows applications; Word, Excel, PowerPoint, Access desired.
- Associate’s or Bachelor’s degree
About Disney Store:
Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Shopping, Inc., which is part of a business segment we call Disney Store.
Disney Shopping, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.