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Loss Prevention Fraud Agent

Apply Now Apply Later Job ID 708423BR Location Memphis, Tennessee, United States Business Disney Store Date posted Oct. 08, 2019

Job Summary:

ABOUT DISNEY STORE The Disney Store retail chain, which debuted in 1987, is owned and operated by Disney in North America, Europe, and Japan. Disney Store is the retail merchandising arm of Disney Consumer Products, the business segment of The Walt Disney Company (NYSE:DIS) and its affiliates that extends the Disney brand to merchandise. Disney Store carries high-quality products, including exclusive product lines that support and promote Disney's key entertainment initiatives and characters. Disney Store opened its first store in Glendale, California and, in doing so, originated the themed retail business model. There are currently more than 200 Disney Store locations in North America; more than 40 Disney Store locations in Japan; and more than 100 Disney Store locations in Belgium, Denmark, France, Ireland, Italy, Portugal, Spain and the United Kingdom , plus online stores www.shopDisney.com, www.disneystore.co.uk, www.disneystore.fr and www.disneystore.de. Each Disney Store location offers a magical shopping experience that can only be delivered by Disney, one of the world's largest and most successful entertainment companies. For more information, please visit www.disneyconsumerproducts.com/press/us/disneystore or follow us at
www.facebook.com/DisneyStore and www.twitter.com/DisneyStore.


PURPOSE:
Protect Disney Store assets and brand by screening orders for risk attributes. Conduct various online investigations related to eCommerce fraud, intellectual property protection, and social media escalations.

Responsibilities:

Loss Prevention
  • Audit held orders, ticklers, etc. for possible fraud
  • Address and follow-up on Guest Service escalations
  • Review/Track possible external theft situations (order abusers)
  • Analyze account histories to facilitate cessation due to fraud or abuse
  • Work credit card chargebacks
  • Assist with special projects
Communication
  • Report instances preventing a timely resolve of issues to Senior LP Fraud Agent/LP Supervisor immediately
  • Report instances of suspected fraud to Senior LP Fraud Agent/LP Supervisor immediately
  • Maintain consistent and timely communication
Guest Service
  • Maintain highest level of Guest Service both internally and externally

Basic Qualifications:

  • Ability to interact well with Cast Members at various levels
  • Excellent communication skills, both oral and written.
  • Guest Service orientation
  • Proficiency in POS & Windows applications (Word, Excel, PowerPoint, Access desired)
  • 1+ years of experience in a Call Center (or LP) related capacity
  • High school diploma, GED certificate, or high school equivalent certificate

Preferred Qualifications:

  • 3+ years of experience in a Call Center Fraud (or LP) related capacity.
  • Excellent communication Skills both oral and written.
  • Proficiency in POS applications. Windows applications; Word, Excel, PowerPoint, Access desired.

Preferred Education

  • Associate’s or Bachelor’s degree

About Disney Store:

Disney store, which debuted in 1987, carries high-quality products, including exclusive product lines that support and promote Disney’s key entertainment initiatives and characters from Disney, Pixar, Star Wars and Marvel. shopDisney.com is the ecommerce destination for guests of all ages, offering a curated selection of the best product from Disney store, Disney Consumer Products licensees, global collections and collaborations, and Disney Parks and Resorts, including trend fashion and accessories, toys, home and collectibles. Disney store and shopDisney offer magical shopping experiences that can only be delivered by Disney, one of the world’s largest and most successful entertainment companies. There are currently more than 240 Disney store locations in North America; more than 40 Disney store locations in Japan; two locations in Shanghai, China including a flagship; and more than 70 Disney store locations in Denmark, France, Germany, Ireland, Italy, Portugal, Spain, and the United Kingdom.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Shopping, Inc., which is part of a business segment we call Disney Store.

Disney Shopping, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply Now Apply Later

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