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Sr. Analyst, Global HR Operations

Apply NowApply Later Job ID 10010105 Location Minato-ku, Japan Business The Walt Disney Company (Corporate) Date posted Aug. 04, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:


 Job Summary:  

 GHRO Sr. Analyst will assist GHRO Manager to deliver services related to whole employee life cycle event, including on boarding, off boarding, job change, social insurance administration, and other HR work life cycle movement.   The Analyst will support the development of the overall processes and focus on the execution and service delivery.  This person will work closely with HR, business at all levels to facilitate successful and smooth cast member experience.  The role will be called upon from time to time to manage special projects arising from rapidly evolving development of the organization. 



 Transaction Processing 

  • Be responsible for delivery services to support employee On-Boarding, Off boarding, social insurance administration, and other work life cycle events. Administer policy in accordance with compliance and business needs to accurately process numerous types of employee work life events via system transactions. 

  • Primary point-of-contact for other HR partners/vendors to improve process efficiency and cast experience. 

  • Apply and interpret applicable policies to manage specific transactions, such as employee data administration and management, knowledge article update, relocation support, HR related report creation, etc. Work together with other HR partners/vendors on change management related to policy changes in reflection to legislation requirement or business needs.  

  • Deliver compliance auditing to ensure accuracy and high standards of work within team 

  • Proactively analyses daily work and find opportunity for improvement initiatives and drive enhancement for better cast touch experience 

  • Provide coaching and support to junior team members 


Enterprise Inquiries/ Customer Service 

  • Consistently respond to cast member inquiries with a high level of professionalism to ensure excellent level of customer service. 

  • Utilize knowledge management tools to provide accurate information to employees across the region. 

  • Respond in, and utilize, case tool to document the details of employee inquiry information. 

  • Research and resolve issues according to defined scope and in alignment with local and country/regional legislation. 

  • Be able to solve conflict and apply problem solving for complex query and make necessary escalation upon needs  

  • Regularly review processes & practices to identify opportunities for improvements 

  • Ability to exemplify the values of the Disney and share those values with clients and team. 

  • Partner and interact with employees at all levels within Disney 


System Knowledge and usage 

  • Understanding system functionality for Enterprise HR Systems (Workday, SAP, Service Now) 

  • Perform testing to system configuration based on testing script and escalate defects/system issues found in testing to development team 

  • Perform assessments of current and future state processes, identify and escalate gaps / risks, and provide recommendations on mitigation 

  • Identify areas of opportunity for future enhancements to increase efficiency and consistency, and improve employee experience 

  • Develop and communicate job aids, end user operating guides, and business processes 

  • Demonstrates a working knowledge of the business and takes a consultative approach in anticipating, assessing, and providing creative HR solutions to business priorities 

  • Provides consultation to clients by partnering on moderately complex HR processes, procedures, precedents and initiatives integrating appropriate centers of excellence (COE) partners as necessary 




  • Bachelor’s degree or equivalent 




Work Experience 

  • Minimum of 3 years’ experience in an HR operations role, including social insurance  

  • Experience with shared services and payroll processes is preferred 

  • Proven experience with Workday and SAP is preferred 

  • Disney experience is preferred 


Skills / Specialized Knowledge/Competencies 

  • Ability to drive HR processes and to deliver high quality HR services in a fast paced, highly dynamic/changing environment  

  • Ability to manage conflicts and problem-solve issues to resolution  

  • Ability to work in an organize and logic manner and with flexibility to adapt to change when necessary 

  • Demonstrated strong sense of initiative and urgency, with the ability to follow up on outstanding matters efficiently 

  • A high ability to manage execution and manage multiple demands 

  • Demonstrate ability to adjust to change in a positive, productive manner 

  • Ability to multi-task in a rapidly changing work environment 

  • Demonstrated ability to handle confidential information 

  • Self-motivated to take initiative and ownership on issues and manage to resolution 

  • Be able to build strong relationships and trust throughout the organization  

  • Excellent verbal and written communication skills both in English and Japanese as well as professional telephone and email etiquette skills  

  • Efficient skills in Microsoft Office (advanced Excel skills are required) and technical aptitude with HR information systems 

About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with TWDC (Japan) Ltd., which is part of a business we call The Walt Disney Company (Corporate).

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