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Analyst - Infrastructure

Apply Now Apply Later Job ID 562848BR Location Mumbai, Maharashtra, India Business Walt Disney International Date posted Jul. 17, 2018

Job Summary:

Overall Purpose of the Role :-

This role is responsible for technical development, implementation, enhancement & maintenance used to support all business process across the LOBs. Should have solid technical infrastructure experience.

Technical scope includes knowledge about all aspects of Server Hardware, Storage, Virtualizations, Hyperconverged and Cloud & Digital technologies. Ability to provide On Call and After-Hours Support will be required


Areas of Responsibility:-
  • Expert in Configuration and Administration and management of Windows OS (Linux will be added advantage)
  • Expert in Configuration and Administration and management of Servers and Storage(SAN/NAS) Hardware, Virtualization and Hyperconverged technologies
  • Strong Knowledge about Cloud/Hybrid cloud architectures
  • Fair Knowledge on security towards server/storage & cloud
  • Provide proactive problem management and ensure issues are resolved to meet service delivery agreements.
  • Manage and troubleshoot day-to-day operational issues and problems. Resolve server O/S, Hardware and Storage related issues. Plan Anti-Virus upgrades, OS Patch managements and System upgrade
  • Active participation in development of the infrastructure strategy and roadmap, and ensures its integration with the broader IT and enterprise strategic plans.
  • Provide technical expertise necessary to guarantee availability and vision for global, mission critical IT Infrastructure systems.
  • Provide Problem (determination, analysis, description and resolution) alternatives.
  • Ability to plan and coordinate Change Management Functions for ongoing operations as well as during Project Development.
  • Prepare Detailed Technical specifications for enhancements requirements or projects.
  • Assist in the development and support of Service Level Agreements.
  • Administration of shared services resources including performance, capacity, availability and general server health
  • Participate in security and vulnerability auditing and reporting
  • Administer remote access solution – Citrix and Windows RDP

Basic Qualifications:

Experience & Qualification required :-

  • Degree in Computer Science, Engineering, or equivalent qualification.

  • Minimum of overall 5+ years work experience in a Microsoft based environment running TCP/IP network protocol.
  • Excellent communications with keen technical understanding of Virtualization, Storage and LAN/WAN technologies.
  • Experience in service provision.
  • Minimum of 3 years relevant systems support Large Global Organization
  • Experience with Windows OS / Messaging / Storage
  • Experience with Citrix, HP blade system and EMC storage implementation and Administration
  • Well versed in Active Directory, Exchange, Office 2007/2010
  • Sound knowledge of IT industry, key suppliers and equipment.

Professional Qualification/Certification
  • ITIL Certified.
  • Microsoft Certified Professionals

Additional Information:

Skills Required :-
  • Methodical, disciplined approach
  • Strong collaborative skills
  • Cultural sensitivity
  • Excellent interpersonal and communication skills
Attributes (essential)

  • Team Players
  • Excellent planning, organizing, and leadership/supervisory skills
  • Strong collaborative skills
  • Methodical, disciplined approach
  • Business acumen
  • Aptitude for technology
  • Analytical skills
  • Committed to service excellence and continuous improvement
  • Excellent interpersonal skills
  • Highly developed and flexible communication skills
  • Embraces and seeks out change

About Walt Disney International:

Working directly with amazing brands, you and your team will touch lives around the world. Get ready to be creative, work with advanced technology and grow your skills with a pioneer in entertainment and technology. Join us, and be part of the story.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with UTV Software Communications Ltd., which is part of a business segment we call Walt Disney International.

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