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Manager - IT Business Applications

Apply Now Apply Later Job ID 618399BR Location Mumbai, Maharashtra, India Business The Walt Disney Company (Corporate) Date posted Dec. 21, 2018

Job Summary:

  • Responsible and Accountable for all applications
  • Responsible and accountable for post implementation support. Coordinates with business users and key individuals in vendor organisations for receiving efficient support services
  • Responsible and accountable for application design and management of external interfaces
  • Responsible for feasibility studies and efforts to improve operational productivities / efficiencies. Recommend suitable solution options and alternatives
  • Manage a number of systems and related technology areas involving multiple vendors, wide number of users from various locations.
    • Responsible for all projects from conceptual development to final delivery of solutions.
    • Responsible for feasibility studies and efforts to improve operational productivities efficiencies. Recommend suitable solution options and alternatives
    • Manage all systems and related technology areas involving multiple vendors, wide number of users from various locations.
    • Supervise and maintain proper SLA’s with the Business for all support related activities
    • Responsible for application management services for all in house developed systems
    • Develop frameworks and tools for project/service delivery models wherever required
    • Handles stakeholder communications with business users
    • Responsible and accountable for application design and management of external interfaces
    • Leader a team of people – approximately 4-7 members including contractors.

Responsibilities:

  • The person will be responsible and accountable for any applications as decided by The Walt Disney Company Ltd., the same will be communicated to the person whenever such need arises
  • The person is responsible to manage projects and will be responsible for documentation and delivery of the same
  • Serves as key participant in team meetings.
  • Raises the company's visibility through involvement in local industry organizations.
  • Confronts issues openly and quickly .
  • Effectively communicates relevant IT-related information to superiors and peers in other practices.
  • Tactfully communicates sensitive information.
  • Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
Management
  • Serves as focal point for all inter-office IT-related matters company-wide.
  • Ensures that appropriate network managers are monitoring, analyzing and evaluating performance and working on resolution of identified degradation trends and problem areas (Performance Management).
  • Ensures that support for around-the-clock information transfer, storage, and processing is timely, efficient and meets the service levels required.
  • Assist with IT staffing and budgeting projections .
Leadership
  • Challenges others to develop as leaders while clarifying roles and responsibilities.
  • Pursues excellence in all aspects of business.
  • Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
  • Builds expert knowledge in our industry and conveys knowledge to others.
Teamwork
  • Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition.
  • Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
  • Works across practice to share lessons learned and best practices.
Client Management
  • Anticipates internal clients needs and proposes alternative business solutions.
  • Continually seeks and capitalizes upon opportunities to increase internal client satisfaction and deepen client relationships.
  • To manage the application projects from conceptual development to final delivery of solutions and post implementation services.
  • Manage a number of related projects within various technology areas involving third party vendors, wide number of users and IT teams/contractors from various locations.
  • Leads cross-functional project teams, leverage expertise and involvement of existing application and development resources to execute projects.
  • Manage and mentor assigned resources and ensure that activities are performed with a high degree of professionalism and to Disney standards.
  • To develop frameworks, policies, checklists and tools for project/service delivery models wherever required.
  • Responsible for implementations and post implementation support service for a number of application systems
  • Supervises/conducts feasibility studies for systems improvement or change requests – They include business analysis, requirement gathering, gap analysis, business process re-engineering etc
  • Supervises / conducts configuration, data conversion, application integration, testing, rollout and post-implementation support.
  • Providing functional specifications after analyzing the technology requirements.
  • Implement application enhancements and modifications as necessary to meet business needs.
  • Responsibilities include vendor management and seeking out new and innovative solutions.
  • Interfaces with external vendors to make sure the customer needs are met.

Basic Qualifications:

Master’s degree in computer science, information systems or related field with 5+ years of experience in positions of designing, building, implementing and supporting applications.

Additional Information:

  • Experience in Application development using different technologies and platforms.
  • Project management and process design.
  • Superior customer relationship management.


About The Walt Disney Company (Corporate):

At Disney Corporate you can see how the businesses behind the Company’s powerful brands come together to create the most innovative, far-reaching and admired entertainment company in the world. As a member of a corporate team, you’ll work with world-class leaders driving the strategies that keep The Walt Disney Company at the leading edge of entertainment. See and be seen by other innovative thinkers as you enable the greatest storytellers in the world to create memories for millions of families around the globe.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with UTV Software Communications Ltd., which is part of a business segment we call The Walt Disney Company (Corporate).

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