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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Senior Executive - Customer Support

Apply Now Apply Later Current 21CF Employees and Freelance / Contractors Apply Here Job ID R10007939 Location Mumbai, Maharashtra, India Business Hotstar Date posted Nov. 21, 2019


Your key responsibilities

  • Customer first – Put the customer first in each and every interaction. If you aren’t satisfied with the solution, push harder & get the best solution
  • Personal Ownership - Ability to test and troubleshoot your own product and also communicate customer feedback to product and engineering team to help make meaningful updates to the product
  • Get it right the first time – Make sure that you use impeccable judgement to respond to customers, to ensure that they do not have to come back again for the same issue
  • Bias for Action - Accurately and efficiently handle customer contacts via email, social media and Live chat in the shortest possible time
  • Setting the Bar High - Achieve 90% Customer satisfaction score for each interaction
  • Brand Ambassador - Build strong customer testimonies & drive positive emotions for Hotstar

What to bring

  • Self-starter attitude - A positive attitude, agility to work in collaborative environment and openness to work in shifts
  • Ability to think on your feet - High ownership, solution orientation and commitment to deliver highest level of customer experience
  • Excellent written & verbal communication skills and an avid social media user
  • Keen problem solver - Should have basic knowledge of troubleshooting on Handheld and desktops (Android, iOS, Windows)
  • Relentless in your pursuit to find better ways to do the same thing

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

About Hotstar:

Hotstar is one of the fastest growing video-on-demand services. Scratch that. We’re Hotstar. The go-to destination for over 100mn active users who seek anything from award-winning English shows and movies to regional content to live sports. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform - talk about taking over the world wide web and the whole wide world. We believe there are only two ways to realize our goals – by daring or daring more.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Novi Digital Entertainment Pvt Ltd, which is part of a business segment we call Hotstar.

Apply Now Apply Later

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