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Ad Ops Solutions Specialist

Apply NowApply Later Job ID 10000665 Location New York, New York, United States Business Disney Media & Entertainment Distribution Date posted Jul. 21, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Disney’s Addressable Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our Advertising Operations team on one or more of our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses.  This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.

Disney’s Ad Operations team is seeking an Ad Operations Solutions Specialist who will be an exceptional addition to our team. As an Ad Operations Solutions Specialist, you will report into the Manager of Ad Operations Solutions and work closely with Account Managers, and other sales support teams. The Ad Operations Solutions Specialist is responsible for ensuring accuracy of ad campaign implementation details prior to launch and acting as an expert in troubleshooting data & technical platform issues. The Ad Ops Solutions Specialist also works with other cross functional teams to triage escalations and test new products in support of the Ad Ops team. The right person for this role is extremely detail orientated and has a strong eye for technical details, gets excited by technological innovation, is willing to take on new challenges, and thrives in a dynamic, fast-paced collaborative environment. If you are someone who meets this description, then this is a great role.

Responsibilities and Duties of the Role:

  • Serve as the first point of escalation for the Ad Ops and VX teams for technical support in the following categories: ad experience, platform bugs, internal/external reporting, delivery, and interactive ads on OTT

  • Field and triage day to day ad server and platform escalations; working with the Ad Platform team for resolution and providing real-time communication to the Ad Ops team

  • Utilize a data-driven approach that will formulate reporting and insights into where our development opportunities are in order to foster additional training needs amongst the Operations teams

  • Organize metrics to pinpoint process-related inefficiencies, measure accuracy, and celebrate the Ad Ops team’s success rates

  • Review order management system, targeting instructions, campaign assets and implementation within the ad server as part of monitoring the accuracy of campaign launches within the Ad Operations’ trafficking and execution processes

  • Collaborate with Account Managers to ensure all aspects of campaign setup, management, and creative implementation are upheld with efficient processes

  • Use internal data and testing platforms to proactively identify and monitor ongoing or potential issues that may arise

  • Attend Account Management pod meetings to share insights, best practices and re-trainings on campaign setup, implementation, and performance

  • Communication of status updates on widespread bugs and revenue impacting anomalies

  • On-call support may be required for after-hours client-related emergencies

Required Education, Experience/Skills/Training:

  • Bachelor’s Degree or Equivalent

  • 2+ years of experience in digital media operations with exposure to ad technology and implementation processes

  • 1 year of Ad Operations Experience 

  • Experience within the digital online ecosystem, including familiarity with third party ad servers such as DCM, Innovid, etc.

  • Basic experience with debugging and proxy tools such as Charles & Fiddler

  • Comprehension and experience in implementation of digital video and other formats, including VAST and VPAID

  • Experience with a video ad server (Freewheel, DoubleClick for Video, etc.)

  • Experience in a queue management/ticketing system such as JIRA and Operative

  • Ability to dissect technical details to take a deeper dive for resolution and investigation

  • Comfort with reporting and using data sets for deeper analysis

  • Quick learner and detail oriented: critical thinking and analytical skills

  • Experience communicating effectively with internal teams

  • Proficient with Microsoft Office Excel and Power Point


      • Experience on an OTT platform a plus

      • Programmatic experience a plus (DSP, SSP)

      • Experience in a role requiring troubleshooting and problem-solving abilities


      Additional Information:


      About Disney Media & Entertainment Distribution:

      Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

      About The Walt Disney Company:

      The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

      This position is with Hulu, LLC, which is part of a business we call Disney Media & Entertainment Distribution.

      Hulu, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

      Apply NowApply Later

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