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Asset Protection Agent - Full Time

Apply NowApply Later Job ID 10007519 Location New York, New York, United States Business Parks, Experiences and Products Date posted Aug. 05, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

The Asset Protection Agent is used in select locations to aid the store Cast in supporting a safe and secure environment for Cast Members and Guests.  This is accomplished through proactive deterrence, identification and resolution associated to suspicious activity and potential unsafe behaviors.  This role reports into the Asset Protection Manager with daily oversight by Store Leadership.   

Primary Responsibilities:

  • Acts as a visible deterrent to potential risk at store entrances/exits and throughout site maintaining high visibility, monitoring for, responding to and escalating incidents of suspicious activity, unsafe behaviors and other potential workplace security concerns

  • Utilizes specialized training related to Retail Counter-Terrorism and TWDC Workplace Security Programs to identify, deter and report associated activity such as but not limited to aggressive/escalated behavior, civil unrest protests, imminent threat, terrorism, etc.

  • Conducts onsite security/safety inspections in person (and via CCTV where applicable), responding to and escalating identified risks to Store Leadership and Corporate Asset Protection (Loss Prevention)/Safety (refer to security/safety inspection forms) 

  • Supports emergency preparedness and crisis response programs to help mitigate potential impacts, support Cast and Guest needs and promote a risk adverse culture

  • Supports Store Leadership with  deterrence and response to aggressive theft activity/organized retail crime, escalated Guest interactions and assists store Cast with response to Electronic Article Surveillance (EAS) activations when needed

  • Conducts 24/7 camera and alarm monitoring (where applicable), related incident notification, investigation, trend analysis and case management documentation

  • Conducts Cast Member and vendor site access security screening related to bag/package/coat inspections

  • Acts as law enforcement liaison and security/safety point of contact for regional industry and TWDC partners at the direction of Corporate Asset Protection/Safety

  • Demonstrates and acts in accordance with Disney values, behaviors and guidelines

Basic Qualifications:

  • Minimum one year Asset Protection /Loss Prevention/Security experience within a retail environment

  • Attention to detail, ability to prioritize and tasks

  • Demonstrated time management and organizational skills

  • Excellent verbal and written communication skills

  • Demonstrated success in working in a team environment

  • Job may require lifting boxes that weigh up to 40 pounds and climbing a ladder

  • Available to work a flexible schedule that meets the needs of the business including evenings, holidays and weekends

Preferred Qualifications:

  • Three years Asset Protection /Loss Prevention/Security experience within a retail environment

  • Has a thorough understanding of Loss Prevention and Security procedures, regulations and practices

  • Has an understanding of basic Safety practices and procedures

  • Working knowledge and experience utilizing retail CCTV systems

Required Education:

  • High School Diploma or equivalent

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About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Store USA, LLC, which is part of a business we call Parks, Experiences and Products.

Disney Store USA, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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