Skip to main content

Assistant Manager, Tour Retail Operations (Project Hire)

Apply NowApply Later Job ID 953622BR Location New York, New York, United States Business Disney Theatrical Group Date posted Apr. 05, 2022

Job Summary:

Disney Theatrical Group is seeking a detail oriented, self-motivated and personable Assistant Retail Operations Manager within our Merchandise Department servicing our three Domestic Tours- The Lion King, Frozen and Aladdin. This role will report into our Senior Retail Tour Manager. This role will be responsible for all the retail operations advancement in upcoming markets. They will oversee theater introductions & retail terms with each venue prior to engagement, manage all temp sales staff recruitment & payroll processing and armored car administration.

In addition to the above operational responsibilities, this role will be expected to travel among the three tours up to 75% of the year as additional retail management support in high volume sales markets.


  • Initial contact to all tour venues along the route to send merchandise terms & conditions form for signature.
  • Set up each venue as a vendor within Disney’s system for merchandise commission payments.
  • Work with Temp Agencies to recruit sales candidates in each market. Set up and conduct interviews with candidates, then identify staff’s availability to ensure a full schedule for each tour based on performance schedule. Partner with agency so all background checks are completed prior to engagement.
  • Process temp sales staff payroll weekly for all tours.
  • Partner with Armored Car Agency to set up vaults and pick up schedule in each tour market. Point person for all escalation issues.
  • Travel to designated tour markets and perform retail management responsibilities on and off the sales floor as additional coverage. This includes but not limited to: managing temp staff on the sales floor; troubleshooting POS system; restocking kiosks; pulling inventory from the stockroom and 52’trailers on the dock; processing weekly product deliveries from the warehouse; loading all kiosks, supplies and product in and out of each market; sales reporting.

Basic Qualifications:

  • Minimum 2 years in supervisor and/or management position within a retail/sales environment.
  • Experience working with guests to create positive interactions.
  • Experience cash handling and a till system.
  • Capability to multi task several projects simultaneously while having an acute attention to detail and ability to track results and status.
  • Written communication skills to achieve results through follow up, compromise and negotiation when necessary.
  • Confidence and Ability to make decisions within limits of the role.
  • Practice with working with third parties to achieve operational best practices.
  • Ability to lift boxes up to 65lbs daily on a consistent basis when traveling with retail tour teams.
  • Knowledge of Microsoft Suite (Word, PowerPoint and Excel).
  • Experience interviewing and hiring staff for guest facing roles.
  • Involvement in payroll processing and creating staff hourly schedules.
  • Commitment to actively being part of and supporting a diverse and inclusive workplace.
  • Attends and participates in equity, diversity & inclusion, anti-harassment, and any other anti-bias training and workshops as required.
  • Models and supports the mission and values of The Walt Disney Company and Disney Theatrical Group by demonstrating inclusive behavior and maintaining a safe and professional working environment.

About Disney Theatrical Group:

The Disney Theatrical Group, a division of The Walt Disney Studios, is among the world’s most successful commercial theatre enterprises, producing and licensing live entertainment productions and events around the globe. Its nine Broadway titles, including the current Broadway productions of The Lion King, Aladdin and this year’s Frozen, have been seen by over 160 million theatergoers worldwide. The division also delivers live shows through its license to Feld Entertainment, producer of Disney on Ice and Marvel Universe Live. Additionally, the division licenses full-length and junior and kids adapted titles for regional, school and community theatre productions.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Buena Vista Theatrical Group Ltd., which is part of a business we call Disney Theatrical Group.

Buena Vista Theatrical Group Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

Watch Our Jobs

Sign up to receive new job alerts and company information based on your preferences.

Specify LocationsSelect a job category from the list of options. Select a location from the list of options. Finally, click “Add” to create your job alert.