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Create Magic and Memories

Business Operations Manager

Apply NowApply Later Job ID 763524BR Location New York, New York, United States Business Disney Streaming Services Date posted Jul. 21, 2020

Job Summary:

Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International (DTCI) segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world.

The Walt Disney Company’s Direct-to-Consumer and International segment (DTCI) is a global, multiplatform media, technology and distribution organization for high-quality content created by Disney’s Studio Entertainment and Media Networks groups.

DTCI includes Disney’s international media operations and the Company’s direct-to-consumer businesses globally, including the upcoming Disney-branded direct-to-consumer streaming service, the Company’s ownership stake in Hulu, and the ESPN+ sports streaming service, programmed in partnership with ESPN. BAMTECH Media, developer of the ESPN+ and Disney-branded streaming platforms, oversees all consumer-facing digital technology and products across the Company as part of the Direct-to-Consumer and International segment.

The Business Operations team is tasked with critical areas of operating the growing Disney Streaming Services organization, including program management of major business initiatives, effective communication and reporting across the organization, and implementing procedures and processes to help Disney Streaming Services run efficiently and at scale.


This position will support senior business operations leaders in managing and executing strategic initiatives and producing artifacts for reporting and communication. This person will work closely and collaboratively with internal stakeholders across marketing, commerce, customer service, engineering, legal, finance, and product teams, as well as external stakeholders such as vendors and partners. The ideal candidate is a self-starter with strong communication and organization skills, excellent attention to detail and accuracy, and ability to concurrently manage multiple work streams and projects.

Project and Process Management
  • Project management of multiple business initiatives including establishing project plan, tracking progress, and documenting milestones
  • Implementation and documentation of business processes across multiple stakeholders
  • Translate policies and key decisions to executive memos and process documentation to support a number of functions including customer service, legal, finance and marketing
Integrated Communications
  • Create project and program artifacts to manage communication, tracking and reporting across a matrixed organization
  • Visualization of business data and impactful business case storytelling for executive and internal presentations in Google Slides
Commerce Operations
  • Assist Commerce Operations Lead with the end-to-end management of Promotional and Wholesale Partnership Campaigns by assuming operational tasks, including ticketing engineering requirements, uploading copy and creative assets and maintaining a source-of-truth tracker for campaigns in execution
  • Responsible for SKU and paywall management across all platforms and territories to support product and feature launches globally

Basic Qualifications:

  • 5 years of work experience or 1-3 years of work experience as management consultant
  • Broad business management background
  • High proficiency in Google Office Suite, particularly Google Slides. Adept at creating professional visualizations of data, processes and information
  • Strong project management, organizational, and communications skills
  • Comfortable navigating a matrixed organization and a global network of internal and external partners
  • Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses

Preferred Qualifications:

  • Experience working with project management tools such as Atlassian JIRA, Smartsheet, and Asana
  • Consumer subscription business background
  • Familiarity with data visualization tools such as Looker and Tableau

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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