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Create Magic and Memories

Commerce Operations Coordinator

Apply NowApply Later Job ID 865378BR Location New York, New York, United States Business Disney Streaming Date posted Oct. 15, 2021

Job Summary:

  • Work with Commerce Operations Manager and cross functionally to ensure successful launches for Disney+, ESPN+ and Star+. Projects will include new territory launches, supporting the release of new Commerce-related features, UFC PPV fights, product price increases, MLB.TV seasonal support, partnership support, process improvement and maintenance of source of truth documentation.
  • This person will work closely and collaboratively with internal stakeholders across Marketing, Commerce, Customer Service, Engineering, Legal, Finance, Enterprise Consumer Payments and Product teams
  • The role will also require global collaboration across regional and commercial teams to support the global expansion of Disney Streaming products and related global remit of the Commerce Ops team
  • The ideal candidate is a highly organized self-starter with strong communication skills, excellent attention to detail and accuracy and ability to concurrently manage multiple workstreams and projects

Responsibilities:

  • Create new and maintain existing SKUs and paywalls for Disney+, ESPN+ and Star+ across territories globally. Including but not limited to:
    • Product type (monthly vs. annual, special access, PPV, etc.)
    • Per platform (Web, Apple, Google, Amazon, Roku)
  • Configure SKUs and relevant offers for external billing integrated B2B2C partners
  • Assist in maintaining all relevant documentation shared as the source of truth across the business and relevant stakeholders. This documentation can include but is not limited to:
    • JIRA tickets
    • SKU and Paywall Tracker across all territories, platforms and product types globally
    • Financial Trackers with relevant payment processing details
    • Confluence Wiki for source-of-truth pricing, currency and platform support
  • Operational support for launches of new territories or product features, which may be outside of business hours
  • Attend meetings with Commerce Ops lead to strategize, gather requirements and troubleshoot all involved projects

Basic Qualifications:

  • 1-3 years work experience
  • Excellent project management, organizational, and communications skills
  • High proficiency in Google Office Suite, particularly Google Slides. Highly adept at creating professional visualizations of data, processes and information
  • Proficient with project management software such as Atlassian JIRA, Confluence and Airtable
  • Ability to work internationally across time zones and regions, with a mindset towards global scalability
  • Highly effective oral and written communication and problem-solving skills
  • Exceptional interpersonal skills and ability to develop strong working relationships
  • Ability to navigate a matrixed organization and a global network of internal and external partners
  • Comfortable working in a fast-paced and dynamic working environment, supporting new products and businesses

Preferred Qualifications:

  • Digital subscription business and/or entertainment industry experience a plus
  • Commerce or payment-related experience preferred but not required

Required Education

  • Bachelor’s degree in Business Administration or related field


About Disney Streaming:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

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