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Director, Ad Operations

Apply NowApply Later Job ID 887117BR Location New York, New York, United States Business Disney Media & Entertainment Distribution Date posted Nov. 19, 2021

Job Summary:

In this role you will report into the Executive Director of Ad Operations and will work closely with the Revenue Management & Operations teams across the portfolio. The primary responsibility of the Director is to insure the flawless execution and delivery of campaigns against stated goals and objectives and to mitigate revenue loss. In this role it is important to create meaningful relationships within the organization – especially with sales. The role requires that the organization sees you as the go-to and the subject matter expert on all things related to the Account Management role and can entrust the highest level of service for all their campaigns.

We expect the Director, Account Management to champion their large Account Management team across the organization by establishing a positive senior leadership voice that is both approachable and accountable as we work to exceed our Ad Ops and Ad Sales goals. This individual is expected to coach the ad ops management team towards their own career growth and advancement goals as our organization continues to evolve.

If you are someone who meets this description, then this is a great role for you.


Disney’s Addressable Ad Operations team is seeking a Director, Ad Operations who will be responsible for setting the strategy, direction, and management of the account management team. This role will oversee the Performance Marketing, Category and Media Operations business verticals across Disney & Hulu brands. The Director, Account Management will directly manage Sr. Managers who lead their teams of Ad Ops Managers, Sr. Ad Ops Specialists and Account Managers. They will work directly with the sales team, advanced operations, ad platform, pricing, planning and inventory at Disney Advertising Sales to insure that the account managers have all the information they need to launch, monitor and effectively optimize addressable ad campaigns. This includes the implementation of strategies introduced by Senior Management, providing guidance and education to the Account Managers, and driving operational efficiencies with our Ad Platform counterparts. Additionally, they are to provide growth and development opportunities for the team. The Director will be accountable for monitoring the performance of the team, the processes used, make recommendations for efficiencies in the workflow, systems used as well as helping to grow and develop our talent. The Director will also be responsible for headcount planning for both in-house and out-sourced account management roles to best support the business.

Preferred Qualifications:

  • 10+ years’ experience in digital ad operations at a publisher, ad tech company, ad agency or ad network
  • Clear, strategic thinker with the ability to execute on priorities and who is not afraid to roll sleeves up
  • Ability to effectively work under pressure and loves to solve problems
  • Strong executive-level communication and presentation skills
  • Excellent understanding of standard business practices related to digital ad operations pitch-to-pay processes and systems
  • Ability to aggregate/normalize data from multiple sources and compile it into a digestible and actionable format; build executive-level dashboards
  • Experience with digital display and video ad formats (i.e. VAST) on all platforms web, mobile, app and OTT/ CTV platforms
  • Familiarity with live streaming ad insertion (DAI/SSAI)
  • Experience with Operative 1 or other digital order management system
  • Mastery of the digital online ecosystem, including familiarity with third-party ad servers such as DCM, Sizmek, Innovid, etc., as well as ad serving technologies such as VAST and VPAID
  • Deep understanding of measurement vendors (i.e: Nielsen, Moat) and the operational complexities of measureable inventory vs. non-measureable inventory
  • Experience with and enthusiasm for an organization experiencing rapid changes
  • Is an experienced leader and effective manager who appreciates and understands the responsibility that comes with leadership including taking ownership and accountability for the performance of the team

Preferred Education

  • BA/BS from an accredited college or university

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Advertising Sales, LLC, which is part of a business segment we call Disney Media & Entertainment Distribution.

Disney Advertising Sales, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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