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Manager, Customer Care

Apply Now Apply Later Job ID 621103BR Location New York, New York, United States Business Disney Streaming Services Date posted Dec. 14, 2018

Job Summary:

Disney Streaming Services is a business unit within The Walt Disney Company's Direct-to-Consumer and International (DTCI) segment that oversees all consumer-facing digital video subscription services across the company. Disney Streaming Services is responsible for developing and operating The Walt Disney Company's direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service, programmed in conjunction with ESPN; the upcoming Disney SVOD service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Its core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location.

Responsibilities:

Customer Service Responsibilities:
  • Auditing
  • Billing research
  • Customer service support
  • Digital download support
  • Email support
  • Mobile support
  • Product support
  • Provide coaching opportunities
  • Social media monitoring
  • Statistical Analysis and Reporting
  • Technical support
  • Training (Train the Trainer)

Basic Qualifications:

  • 3-5 years Customer Service Experience
  • 2-3 years Management Experience
  • Vendor Management Experience
  • You have impeccable communication and organization
  • You possess excellent time management and multi-tasking skills
  • You perform beyond expectations in a fast paced and changing environment
  • You have a history of motivating both individuals and teams to achieve results
  • You’re available to work irregular hours including holidays, nights, and weekends
  • You have the ability to create strong relationships at multiple levels, internally and externally
  • Subscription Product Experience preferred
  • Must be available to work Weekend and Evening shifts up to 1AM

Required Education

  • Bachelor degree or equivalent work experience

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; the upcoming Disney subscription video service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services, LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Services, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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