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Manager, Executive Reporting Operations - Subscriber Analytics

Apply NowApply Later Job ID 10021328 Location New York, New York, United States / Santa Monica, California, United States Business Disney Media & Entertainment Distribution Date posted Sep. 21, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

About The Job

Disney Streaming is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Disney Streaming has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what this is all about.

The Disney Streaming Subscriber Analytics team is responsible for the measurement and analysis of subscriber growth across the Disney Streaming portfolio, including Disney+, Hulu, ESPN+, Star+. We are seeking a manager to lead the Executive Reporting Operations function in the team. The remit of this role is to ensure seamless delivery of subscriber data to executives across Disney Streaming, Disney Media & Entertainment Distribution, and The Walt Disney Company. 


In collaboration with groups including Data Governance, Business Intelligence & Reporting, Business Operations, Data Engineering, and Finance, this role will establish strong operational and communication processes that enable Subscriber Analytics to support executive reporting needs. The ideal candidate will have acute attention to detail, a strong sense of accountability, excellent collaboration skills, and extensive hands-on experience with reporting and communicating data.  


What You'll Do

  • Understand and document data requirements related to existing executive reporting processes, including metrics, landing times, and impacted reporting systems 

  • Communicate business requirements to technical teams, and provide concise summaries of technical progress and/or roadblocks to business stakeholders 

  • Manage intake, processing, and handoff of files from internal teams to data engineering 

  • Develop strong knowledge of subscriber balances and the technical infrastructure that underlies executive subscriber reports 

  • Oversee weekly validations to ensure accuracy of data published in executive reports 

  • Manage project planning and timelines and oversee cross-functional delivery to ensure reporting readiness for major business events 

  • Develop and maintain documentation and resources that contextualize our complex subscriber data for senior business leaders 

  • Drive alignment across Data, Business Operations, and Finance through the development of strong communication processes and operational playbooks 

  • In coordination with Data Product and Data Quality Engineering, contribute to the design of resilient reporting solutions that minimize data incidents 

  • Act as an escalation point for questions related to executive reports; this role requires up to 3 days of after-hours or weekend on-call availability each quarter 


Key Qualifications

  • 7+ years experience in an analytical, technical, or business operations role  

  • 2+ years of SQL 

  • Experience building and managing a team operating at scale 

  • Experience communicating data and metrics to business leaders, with an ability to distill complex technical context into business-ready summaries 

  • High familiarity with data platforms and applications such as Snowflake, Databricks 

  • High familiarity with data exploration and data visualization tools such as Tableau, Looker, Thoughtspot 

  • Comfortable working in a fast-paced, highly iterative environment and navigating a matrixed organization structure 

  • Ability to manage multiple workstreams with demonstrated ability to organize and schedule work effectively and deliver against deadlines 

  • Excellent written and verbal communication skills 


Nice To Haves

  • Experience in the streaming media industry or other subscription-based service 

  • Experience in the technology industry, knowledge of data products 

  • Experience working with project management tools such as Atlassian JIRA, Airtable, Asana 

Additional Information


Just like the best ensemble casts of our favorite shows, Disney Streaming embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We are proud to be an Equal Opportunity Employer.

Additional Information!:


About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Apply NowApply Later

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