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Manager, Programmatic Operations Solutions

Apply NowApply Later NOTE: We have a new application system, please create a new account if you have not done so yet when applying. Job ID 10003969 Location New York, New York, United States / Santa Monica, California, United States / Chicago, Illinois, United States Business Disney Media & Entertainment Distribution Date posted Jul. 13, 2022 Flex Type Hybrid

- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

Job Summary:

Department/Group Overview:

Disney’s Addressable Ad Operations team is seeking a Manager, Programmatic Operations Solutions who will be an exceptional addition to our Programmatic Sales and Advertising Operations team across our exciting brands. These brands are composed of The Walt Disney Company’s (NYSE: DIS) global entertainment and news television properties, owned television stations, as well as radio and publishing businesses.  This includes the ABC Television Network, ABC Owned Television Stations Group, ABC Studios, ESPN, ESPN +. Hulu, Disney Channels Worldwide, Freeform, FX and National Geographic as well as Disney/ABC Domestic Television and Disney Media Distribution.

Job Summary:

As a Manager, Programmatic Operations Solutions, you will be responsible for supporting Disney Programmatic Ad Sales by facilitating the delivery of programmatic non-guaranteed ad campaigns across the Walt Disney Company’s collection of digital sites and applications. You will manage a team of Senior Programmatic Ops Solutions Specialists, guiding career pathing and development, as well as assisting them on projects, training, deal workload, higher level troubleshooting, and day to day oversight. This role will drive operational management of our SSP and DSP partners on delivery concerns, billing workflow changes, feature enhancements, etc. In addition, this Manager will coordinate with fellow Programmatic Ops Management on key initiatives and DSP/vendor certifications and define assignments on all of this to the dedicated team of Programmatic Solution Specialists. You will also be asked to collaborate internally with Business Development and Ad Platforms to address items like feature enhancements, workflow optimizations, and system access.

Responsibilities and Duties of the Role:

Develop a team of Programmatic Ops Solutions Specialists to successfully manage their SSP or DSP partners and the underlying deals/monetization that are driven through these partnerships

Build processes and proficiency in the team to steer higher level Programmatic Account Management Programmatic Guaranteed troubleshooting

Partner effectively with Programmatic Sales & Programmatic Product/Ad Platform Operations & Finance/Business Development/Solutions & Enablement

Identify and help work on ad server or SSP or DSP enhancements to maintain needs of the business.

Build and maintain deep relationships external partners on the SSP & DSP & third party vendor side whilst helping to drive strategy/decisions tied to these partners

Maintain deep comprehension of programmatic industry standards/trends/innovations and how Disney can/should/will factor in these

Required Education, Experience/Skills/Training:

  • Bachelor’s Degree or Equivalent
  • 5+ years of professional experience with at least 3 years within a Digital Ad Sales Operations role
  • Experience leading/managing a team preferred
  • Very strong understanding of programmatic landscape/industry/offerings
  • Detailed comprehension and experience in trafficking digital video/digital display and other interactive formats, including VAST and VPAID
  • Expert problem solving and troubleshooting abilities
  • Excellent client and interpersonal skills, with a flexible attitude that withstands a hefty and varied workload
  • Experience and comfort with presenting and training in front of large groups
  • Comfortable making hiring/management level decisions
  • Takes initiative and able to foster sales and partner relationships while focused on customer service


  • Experience supporting teams with process development, as well as training & development
  • Supply-side platform and demand-side platform experience
  • Experience with ad server trafficking and able to communicate clearly with Product & Support & Sales teams
  • Proficient in Microsoft Office
  • Experience in a queue management/ticketing system (JIRA/Zendesk)

About Disney Media & Entertainment Distribution:

Comprised of the Company’s international business units and various direct-to-consumer streaming services, Disney Media & Entertainment Distribution (DMED) aligns technology, media distribution and advertising sales into a single business segment to create and deliver personalized entertainment experiences to consumers around the world.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Advertising Sales, LLC, which is part of a business we call Disney Media & Entertainment Distribution.

Disney Advertising Sales, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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