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Manager, Ticketing Analytics

Apply NowApply Later Job ID 949385BR Location New York, New York, United States Business Disney Theatrical Group Date posted Apr. 03, 2022 Flex Type On-Site

- This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

Job Summary:

It’s the magic of immersing yourself in a motion picture masterpiece, or a new track from your favorite band, or the spectacle of a live Broadway show. It’s hard to define and even harder to create, but that’s what we do at The Walt Disney Studios. Ours is a culture of innovation, inclusion, collaboration and creativity. Stories shape how we see ourselves and everyone around us. As storytellers, we have the power to not only uplift and inspire, but also to champion the spectrum of voices in our world. If you want to help tell compelling, diverse and enduring stories through movies, music or live theater, then we want to hear from you.

Disney Theatrical Group is currently seeking an analytical self-starter with strong data manipulation skills and keen attention to detail to join our team as Manager, Yield Management. This position requires a candidate to possess experience in inventory and yield management, ticketing operations, sales, and understanding of the Broadway and North American Touring markets.

This individual will report to the Director, Sales & Ticketing. Primary responsibilities include the day-to-day ticketing sales analysis of Broadway and North American touring productions; optimizing grosses and attendance utilizing yield management techniques; and forecasting results. In this role, the individual must work daily with internal partners such as marketing, finance, and touring operations; and externally with box offices and other partners.


  • Manage data analysis and yield management responsibilities for multiple productions, including Broadway and North American touring productions:
    • Daily analysis and implementation of yield management techniques, including:
      • Dynamically price Broadway productions
      • Monitoring distressed inventory
      • Determine lottery and special offer allocations
    • Weekly analysis, including:
      • Tracking of sales pacing
      • Revenue forecasting
      • Creation of pricing proposals
      • Sales updates to brand teams
      • Update best availability calendars
    • Establishing initial pricing for single tickets and group sales using various analytical methodologies, including analysis of historical and pricing trends
    • Forecast revenue for assigned productions
  • Present stories derived from data to internal partners, including senior leadership

Basic Qualifications:

  • 3-5 years’ experience in the entertainment/theatre/sports industry with proven proficiency in data-driven decision making
  • Strong understanding of and ability to apply yield management and inventory management principles
  • High aptitude with Excel
  • Working knowledge of one or more ticketing systems
  • Understanding of the Broadway and North American Touring industry
  • Excellent interpersonal communication skills and ability to present to senior leaders
  • Willingness to learn in a fast-paced environment

Preferred Qualifications:

  • A passion for theater and/or the Disney brand is a bonus

Additional Information:

DTG is committed to providing the highest quality opportunities for the widest, most diverse group of talented professionals throughout their career trajectory. We encourage applications from individuals whose backgrounds are currently underrepresented in the field of theater, inclusive of race, ethnicity, class, gender identity or expression, ability, and sexual orientation.

About Disney Theatrical Group:

The Disney Theatrical Group, a division of The Walt Disney Studios, is among the world’s most successful commercial theatre enterprises, producing and licensing live entertainment productions and events around the globe. Its nine Broadway titles, including the current Broadway productions of The Lion King, Aladdin and this year’s Frozen, have been seen by over 160 million theatergoers worldwide. The division also delivers live shows through its license to Feld Entertainment, producer of Disney on Ice and Marvel Universe Live. Additionally, the division licenses full-length and junior and kids adapted titles for regional, school and community theatre productions.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Buena Vista Theatrical Group Ltd., which is part of a business we call Disney Theatrical Group.

Buena Vista Theatrical Group Ltd. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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