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Create Magic and Memories

Marketing Operations Manager

Apply NowApply Later Job ID 765757BR Location New York, New York, United States Business Disney Streaming Services Date posted Sep. 18, 2020

Job Summary:

Disney Streaming Services (DSS) is a business unit within The Walt Disney Company’s Direct-to-Consumer and International (DTCI) segment that oversees all consumer-facing digital video subscription services across the company. DSS is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service, programmed in conjunction with ESPN; Disney+ streaming service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Its core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location.

Marketing Operations empowers our marketing and partner teams to unleash growth velocity. By managing our marketing channels, we continuously optimize user touchpoints with growth and campaign marketers. With our partners in Product, Analytics & Insights, and more - we strategically align to build systemic solutions that enable marketers to ideate and test concepts. All with a relentless focus on the best experience for our users.

The Marketing Operations Manager drives the execution and campaign delivery of our lifecycle communications to enable the initiatives and objectives of our marketers. In addition, this role administers user lifecycle messaging tests to drive experimentation and draw learnings from strategies defined by our marketers. This role is a hybrid of skill sets, which include: hands-on coding, test instrumentation, marketer strategy thought-partner, and user advocate - leveraging expert internal resources when appropriate. A successful Marketing Operations Manager maximizes message utilization while balancing the needs of users and internal stakeholders using a measured collaborative approach.

Responsibilities:

  • Build, test and deliver lifecycle messages
  • Execute messaging optimization and best practice adoption
  • Run split and multivariate tests, ensuring test protocols are administered to minimize bias
  • Coordinates with market strategist in the creation and management of marketing campaign process for the purpose of driving video content engagement from our subscribers
  • Create and manage project plans with clearly defined deliverables and resources, coordinate work streams and dependencies, track and communicate progress, identify obstacles and ensure they’re addressed
  • Monitor messaging programs and campaign and mitigate or flag issues to partners
  • Traffic messages utilizing targeting capabilities while balancing against business goals
  • Implement and audit all analytic encoding to enable messaging effectiveness
  • Drive messaging reporting and run adhoc analysis when requested
  • Ensure all messages conform to legal or compliance requirements

Basic Qualifications:

  • 5+ years in marketing executing lifecycle channel optimization and insights with email, push, SMS, and in-app
  • An understanding and administration of message testing best practices
  • Attention to detail, with an ability to identify issues and implement remedies
  • Proficiency of building HTML emails from assets files, make message template adjustments and has the ability to articulate more complex needs to developers
  • Capable of conveying even the most complex concepts in simplified, easy to understand, and digestible terms
  • Passion for velocity, enabling the team to scale through superior project management
  • Analytic orientation and curiosity, using insights to drive your next course of action
  • Superior communication and copywriting skills
  • Experience supporting a globally distributed stakeholder team
  • Be a highly organized, highly methodical and strong team player
  • Be able to multitask and handle simultaneous projects, have exceptional problem solving skills and display composure under stress
  • Self-motivated, with a drive to exceed user expectations and enable marketers
  • Proficient in agile methodologies and working knowledge of Jira/Confluence

Preferred Qualifications:

  • SQL or other query language
  • Scripting (e.g. AMPscript, Liquid)
  • Statistical analysis
  • Proficient in Salesforce Marketing Cloud, Braze, and /or other lifecycle marketing platforms, ideally certified in one main platform
  • Working knowledge of compliance requirements
  • Multilingual

Required Education

  • Bachelor’s degree in Marketing, IT, Computer Science or related field; or equivalent practical experience

Additional Information:

Imagine a career with an organization that brings smiles to millions every day. Imagine working with people whose passion for what they do is simply indescribable. We are The Walt Disney Company, live with a rich legacy of innovation, entertainment, and lifelong memories. With our vast array of both businesses and professionals, you’ll have the opportunity to join a team that’s beloved around the world, and to find out how it feels to love what you do. We invite you to discover for yourself why a career with Disney is the opportunity you‘ve been looking for.

Disney Streaming Services is an equal opportunity employer – Female/Minority/Veteran/Disability. Our goal is to create an inclusive workplace for all.


About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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