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Senior Manager, Design, Identity & Profiles

Apply Now Apply Later Job ID 10076833 Location New York, New York, United States Business Disney Direct to Consumer Date posted Feb. 09, 2024

Job Summary:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming our media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to enhance flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

A few reasons why we think you’d love working here:

  • Building the future of Disney’s media: DE&E Technologists are designing and building the infrastructure that will power our media, advertising, and distribution businesses for years to come.

  • Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

As Senior Manager in the DE&ET Product Design Team, you will guide and mentor a team focused on crafting intuitive and elegant human-centric experiences for the Identity and Profile user journeys within our product portfolio of media and entertainment products used by millions of Disney customers around the world each year. You will lead the team through the product development process, working closely with our Product, Engineering, Business and Marketing teams to continuously improve and innovate our consumer facing applications across all device categories.

You will report to the Executive Director of Product Design for Growth+, which encompasses Growth, Identity & Profiles, and you’ll be a part of a dynamic team that spans New York, Los Angeles, Seattle and Amsterdam.

What You’ll Do

  • Manage a team of designers to deliver world class experiences for our direct-to-consumer products.

  • Inspire exceptional design thinking within your team, guiding and mentoring designers to deliver high impact solutions and ensuring continual career growth opportunities.

  • Care deeply about building exceptional, innovative experiences and look to data and user research to help your team create the best-in-class products

  • Collaborate with cross-functional partners in Product and Engineering to steer a unified Identity & Profile roadmap.

  • Represent the team, and its design strategies, to stakeholders across the organization, including experience engaging with executive leadership.

  • Drive new ideas into user research, stakeholder reviews and prototypes all the way into our applications.

  • Continuously strive to optimize our process from design discovery to delivery into Engineering.

  • Recruit and develop a multi-disciplinary and highly functional team to achieve the program goals.

  • Mentor professional development of the team, including managers and practitioners at all levels.

  • Create an atmosphere of trust, empathy and a growth mindset to foster psychological safety, connection and collaboration.

  • Lead and manage team members in different locations & time-zones.

What You Bring

  • Minimum 10 years of design experience building consumer products

  • Minimum 3 years managing and developing diverse design teams

  • Bachelor’s degree or equivalent professional experience

  • Strong portfolio demonstrating both personal and team-based high-impact work

  • Experience leading and managing a team of designers through multiple full product development cycles

  • Strong communication and collaboration with cross-functional partners across Product and Engineering as well as within the broader Design organization

  • A fearless, action-oriented mindset, with the humility, drive and tenacity to continually advocate for building intuitive experiences our users value, trust and love

  • Proven experience impacting and influencing inside and outside your immediate team

  • Clear and polished presentation style, integrating storytelling into your communication to build empathy and get buy-in

  • Executive presence, inspiring confidence from your team and peers

  • A deep, analytical mindset, applying a data-informed approach from near-term, Horizon 1 initiatives up to long-term, Horizon 3 strategies

  • Expert in user-centered design thinking methodologies, as well as the craft of designing intuitive and elegant digital experiences, from outstanding visual design sensibilities to UX and UI best practices, inspiring the team to consistently up-level their work

  • Ability to work quickly, adapting to new information when needed, and keen ability to inspire a team to design for quality and scale, while influencing processes that allow the team to invest their time in work that drives the most value for the business

  • Experience designing and launching features across multiple device categories, including Living Room devices (Apple TV, Roku, Xbox, PlayStation, Fire TV etc.)

  • Experience managing managers is preferred, but not required


The hiring range for this position in New York is $172,300 to $231,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About Disney Direct to Consumer:

Disney’s Direct to Consumer team oversees the Hulu and Disney+ streaming businesses within Disney Entertainment helping to bring The Walt Disney Company’s best-in-class storytelling to fans and families everywhere.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business we call Disney Direct to Consumer.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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