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Senior Product Manager, Subscription Services

New York, NY - US

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Job ID 763830BR Location New York, New York, United States Business Disney Streaming Services Date posted Jul. 30, 2020

Job Summary:

We are looking for a product manager to help deliver the best consumer-facing commerce services in the world. Reporting to the Sr Manager of Subscription Services, and part of the rapidly growing Platform Product team, you will be tasked with defining and supporting key aspects of our commerce experiences, including overseeing subscription data requirements and usage, driving incremental improvements to our subscription management tools, and partnering with multiple teams to deliver features and value to our users. This role functions as a day-to-day liaison between business, data and analytics, technology and product organizations to maximize commerce objectives.

The ideal candidate is collaborative, makes data-driven decisions, obsesses about the customer, forms strong yet loosely held opinions, and can build trust with all areas of the business. We value passionate product leadership that drives with discipline and attention to detail.

Responsibilities:

  • Partner with the Data and Analytics team to understand subscription data needs for the business, derive insights from subscription data, and identify areas of opportunity
  • Identify features and capabilities that can leverage experiments, design A/B testing with specific metrics, and analyze the results in coordination with the Analytics team to determine next steps
  • Assume product ownership for back-end and reporting projects to improve scale, resiliency, and understanding from definition through technical delivery
  • Maintain all necessary JIRA tasks, boards and detailed documentation across teams, as well as all necessary communication to internal stakeholders
  • Analyze existing user experiences to identify opportunities to drive growth and improve value propositions for our users
  • Collaborate and coordinate with engineering, design, marketing, product leadership, analytics and business insight teams on objectives and business requirements
  • Translate inputs and business needs into detailed product requirements documents and user stories for engineering teams to execute
  • Partner with other Product Managers to streamline system integrations and enhance existing business processes
  • Innovate on capabilities and offerings to enhance the existing capabilities of our purchase and transactional offerings

Basic Qualifications:

  • You have at least 5 years of product management experience, with at least 2 in a subscription service
  • You have deep familiarity with the streaming video industry and understand the different value propositions that all the market leaders offer their customers
  • You are comfortable working with large data sets and finding insights that drive business decisions
  • You are familiar with A/B testing and how to design an experiment
  • You have experience using JIRA and other product and project management tools
  • You have excellent written and oral communication skills
  • You excel at coordinating multiple projects at a time
  • You're an analytical thinker with strong problem-solving skills
  • You have an ability to make quick decisions to solve complex technical and operational challenges
  • You put focus on supporting team interaction, boosting motivation, and appreciating contributions
  • You're familiar with working on projects with distributed teams, making use of technology and process to overcome the challenges of working with remote staff

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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