Senior Salesforce Administrator
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Job ID 765463BR Location New York, New York, United States Business Direct-to-Consumer and International Date posted Sep. 11, 2020
Job Summary:Disney’s Direct-to-Consumer and International (DTCI) division is a newly formed technology epicenter which combines Disney’s tradition of bold innovation and creativity to directly deliver compelling content to hundreds of millions of people all around the world. Comprised of Disney’s international media businesses and the Company’s various streaming services, the DTCI segment aligns technology, content, and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. Our employees are leading, creating, innovating, and making bold moves in unexpected directions that redefine not just what a mass media entertainment company does, but what it can do.
Within DTCI, the Advertising Platforms team is responsible for creating and scaling innovative global advertising solutions by building mission-critical tools and workflows to support digital & linear ad sales, traffic, marketing and parts of broadcast operations. Being part of the DTCI team is a once-in-a-career opportunity to be a part of what’s next.
This role is a part of the Salesforce Software Engineering team within the DTCI Advertising Platforms organization. We strive to be a diverse team, passionate about great technology applied creatively to solve complex business problems. We are a motivated team that is committed to lifelong learning and improving, both in and out of the office. We strive to be adaptable to change both in how we execute projects and in the technologies we use to deliver our solutions. We care about the details because every pixel, every line of code, and every user interaction with our products determines whether we are delivering on our commitment to producing the very best products possible. You’ll be joining a talented team that works interdependently toward aggressive goals to deliver technically sound solutions. We work to ensure that we share both accountability and credit as a team. We often include our users as part of our team and we work to connect with them on a human level, understanding their world, so we can deliver software that they love to use.
Responsibilities:As a Senior Salesforce Administrator. You will use your passion for Salesforce, platform knowledge, software development lifecycle experience, trouble shooting ability, and communications skills to ensure that our Salesforce Applications run smoothly now and into the future. This role oversees the day-to-day operations of our Ad Sales org while also working with the Business Stakeholders, Users and the Platform Architects to plan future implementations. This role will work closely with the application development team to build and test new features. To succeed in this job role, you will have a deep understanding of how to build and support custom applications using Salesforce’s no-code methodology, while understanding the balance between wen No-Code or Code based development are called for. The right candidate will have a thirst for knowledge and will seek to become a subject matter expert in both the Salesforce Platform and the business surrounding the advertising sales process. The team will look to you to use your knowledge of the business users to help propose solutions before the users even know they need them. The ideal candidate must be detail-oriented, with flawless communication skills, and able to juggle multiple workstreams in various environments. To succeed you must be a team-player, but still be capable of working independently with little or no supervision. You must have a thirst for knowledge, as both the Ad Sales world and the Salesforce Platform are constantly evolving, and our team needs to stay ahead of new technology and business requirements. You will be an important part of a motivated team where we’ll be looking for you to collaborate with the team to drive application architecture, code quality, and make sure we are building the right things for our users.
While The Walt Disney Company is a large company, ideally, we’d like if you have some previous experience in a U.S. startup environment and be comfortable performing multiple roles. We strive to get things done quickly, with high quality, and we are committed to the agile methodology. Our work is guided by lean principles (looking at value and looking for waste; not doing anything ‘for the sake of doing it’).
We’re looking for a passionate, impactful, technical leader who wants to come here to do their very best work and make their mark, add their chapter to the long and storied history of The Walt Disney Company. Someone who holds themselves and their teammates accountable in a respectful, professional, collaborative manner. A collaborative technologist who seeks to bring the best out in themselves and those around them. Someone who can provide a fresh perspective and innovative insight to our initiatives.
- 5+ years of experience working on the Salesforce platform
- 2+ years as an admin in highly complex Salesforce Orgs
- Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
- Proven ability to design and implement new processes and facilitate user adoption.
- Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate-high complexity
- Strong understanding of Salesforce.com best practices and functionality
- Expert in SFDC security model, including object-, record-, and field-level security, permission sets, and sharing rules.
- Strong data management abilities
- History working with App Exchange products
- Thorough knowledge of the SDLC
- Experience with Data Loader and other peripheral Salesforce related applications
- Knowledge of Apex, Visualforce, and Lightning Components are a plus
- Work in an Agile development environment
- Experience managing multiple applications in a single org
- Jira or other project management platforms
- A documented history of successfully driving projects to completion
- Strong Data Management Abilities
- Advanced Administrator
- Platform App Builder (preferred)
- Sales Cloud and/or Service Cloud (preferred)
- Platform Developer I (preferred)
- Bachelor’s degree in Computer Science, Information Systems, Business Management or related field preferred, or 12 years equivalent training or work experience
About Direct-to-Consumer and International:
Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. This segment is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in partnership with ESPN; Disney+, the dedicated streaming home for entertainment from Disney, Pixar, Marvel, Star Wars, National Geographic; and the Company’s ownership stake in Hulu. As part of the Direct-to-Consumer and International segment, Disney Streaming Services, developer of the ESPN+ and Disney +, oversees all consumer-facing digital technology and products across the Company.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Disney Streaming Technology LLC, which is part of a business segment we call Direct-to-Consumer and International.
Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.