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Sr Workflow Solutions Specialist

Apply NowApply Later Job ID 10058614 Location New York, New York, United States Business ABC News Date posted Sep. 19, 2023

Job Summary:

Working as part of the Media & Technology Ops team, the Sr. Workflow Solutions Specialist will be responsible for end-user research and solving complex problems across newsgathering, media operations, and corporate strategy.

This person will be responsible for determining workflow needs and pain-points, product managing solutions related to those workflow needs, as well as implementing systems and processes through careful change management and end-user engagement. Solutions can vary from implementing new processes, designing and integrating vendor systems, independently building no/low-code solution, or managing development of a custom software build with partners across Disney.

Examples of work: product managing a newsroom tool through its lifecycle, building low-code forms and automations to improve newsroom efficiency, creating and managing training resources and tools to improve onboarding, guiding major process changes and technology changes. The ideal candidate has experience working with and/or implementing newsroom related solutions and has experience with television, streaming, and/or digital news production.


  • Work with stakeholders across the news division to determine pain-points in existing processes through user-driven research.

  • Determine relevant solutions based on existing pain-points and anticipated business needs and provide proposals regarding how to implement them.

  • Project manage the development of new workflow solutions. This will involve iteratively collaborating with software development, media operations, product development and editorial groups.

  • Assist with designing and implementing organization strategy plans.

  • Stakeholder management including frequently leading meetings and publishing strong written materials companywide.

  • Expectation to manage multiple projects simultaneously and independently work through obstacles.

  • Maintain a firm understanding of how workflow improvements and new solutions tie into the greater goals of ABC News.

Required Qualifications:

  • 5 + years of experience working in corporate environment and solving cross-department problems.

  • Ability to write, own, and self-manage a project plan and roadmap

  • Must be team oriented and motivated by collaboratively creating new value for end-users.

  • Ability to harmoniously and proactively work with different groups with varying work cultures.

  • Self-motivated, pro-active and solutions driven.

  • Experience in new media or legacy media operations (either directly or as a consultant).

Preferred Qualifications:

  • Product Management experience.

  • Software Development experience.

  • UX Design experience.

  • Broadcast and/or Digital Media technology experience

  • Change management experience.

  • Experience with Newsroom Computer Systems (Dalet, iNews, ENPS) and broadcast rundowns

  • New media strategy experience.

Required Education:

  • Bachelor’s Degree or equivalent education

The hiring range for this position in New York is $129,806.00-$174,130.00 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

About ABC News:

The Disney General Entertainment Content group creates original entertainment and news content for the Company’s streaming platforms and its cable and broadcast networks.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with American Broadcasting Companies, Inc., which is part of a business we call ABC News.

American Broadcasting Companies, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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