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Technical Manager, Quality Experience

Apply Now Apply Later Job ID 665703BR Location New York, New York, United States Business Disney Streaming Services Date posted May. 13, 2019

Job Summary:

The QE Manager will be a member of a highly-motivated team. This role will help manage and sustain innovative solutions to improve the customer’s quality of experience.

This role will be responsible for managing and maintaining constant communication across the QE technical team. Providing technical insights, mentorship and support to the team. The QE manager is responsible for day to day assignment progress and resource allocation. Making sure all QE technical processes are properly documented.

Responsibilities:

  • Responsible for collaboration and communication with various teams as needed

  • Report progress, including any changes made to plans and production

  • Contribute to product design and establishment of requirements

  • Delegate and monitor progress of projects

  • Oversee user testing and report results – adjust requirements as needed

  • Work closely with project team during all phases of the development lifecycle

  • Accountable for all aspects of staff & DTD performance

  • Responsible for staff scheduling, shift assignments, and resource allocation

  • Accountable for payroll oversight, time entry

  • Responsible for new hardware acquisition

  • Accountable for supervisory functions of all lower level employees

  • Responsible for directing SOP changes as needed

  • Responsible for all hiring needs (Hiring Manager)

  • Responsible for performance review of all direct reports

  • Report and track hours (including for special projects)

  • Report and audit financial requirements for operations as needed.

  • Projection of personnel and equipment needs throughout the year taking into consideration many partner projects, and directing the execution of those needs

  • Handling of staff scheduling issues as they arise

Required Education

  • Bachelor’s degree in management, technology or related fields

  • Experience managing a team with natural leadership ability

  • Effective communicator across many mediums (online chat, email, verbal)

  • Skilled at collaboration to drive project results and holding individuals accountable

  • Proficiency with time management, prioritization of tasks, and delegation

  • Solid organizational skills

  • Collaborative approach to problem solving

  • Proficiency with Microsoft Office Suite

  • Strong understanding of all Disney Streaming products

  • Strong understanding of computer programs and applications.

  • Strong understanding/experience with mobile networks and applications.

  • Strong understanding/experience with user metrics and data

  • Strong understanding/experience with cloud technologies

  • Strong communication skills and attention to detail.

  • Experience working in new media and online organizations.

  • Interest in sports and OTT content and digital networks and a desire to work in the tech industries.

  • A team player, with an enthusiastic, congenial, and committed performance as an employee.

About Disney Streaming Services:

Disney Streaming Services is responsible for developing and operating The Walt Disney Company’s direct-to-consumer video businesses globally, including the ESPN+ premium sports streaming service; the upcoming Disney subscription video service; and BAMTECH Media, a global leader in direct-to-consumer video streaming products and solutions. Our core mission is to deliver global audiences the freedom to access content on their terms across any connected device, time or location. We serve consumers by bringing the world’s most beloved characters, timeless stories, legendary athletes, and epic sporting events to global audiences through best-in-class direct-to-consumer video services. We strive daily to imaginatively challenge convention with innovative technology that gives consumers the freedom to access content on their terms across any connected device, time or location.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Technology LLC, which is part of a business segment we call Disney Streaming Services.

Disney Streaming Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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