Usher at DISNEY Skip to main content


Apply NowApply Later Job ID 10025662 Location New York, New York, United States Business Disney Theatrical Group Date posted Jan. 06, 2023

Job Summary:

The New Amsterdam Theater is currently seeking friendly, enthusiastic, and reliable individuals with strong communication skills to join the Ushering Team at the New Amsterdam Theatre. All applicants must be able to work a flexible schedule including matinees, nights, weekends and holidays. Shifts are defined as 4.5 hours in length, and a commitment to being available for a minimum of five total shifts per week.

Responsibilities include but are not limited to:

  • Meet, Greet and Welcome guests to the New Amsterdam Theatre
  • Politely directing and escorting guests to their seats and various areas within the theatre.
  • Providing guests with programs and other relevant materials, including inserting materials into programs.
  • Checking assigned section for cleanliness.
  • Visually sweep the theaters to check for potential safety issues and lost and found items.
  • Be aware of and enforce appropriate house rules.
  • Flexibility with schedule changes and assignments can include aisle directing and seating on the Orchestra, Mezzanine & Balcony levels, guest elevator posts and audience exits.
  • Available to work occasional special events on short notice.
  • Must be aware of, and follow, the proper procedures for assisting guests with disabilities.
  • Attend pre-event Usher meetings and other trainings as required by management.
  • Demonstrate or be willing to learn in-depth knowledge of the New Amsterdam Theatre and demonstrate command of the safety and evacuation procedures from all points within each venue.


  • At least 1 year of experience in a customer service environment
  • Excellent communication and guest service skills. 
  • Passion for interacting with and providing an inclusive, high quality experience for Guests from a diversity of backgrounds 
  • Capable of working in a fast pace ever changing environment
  • Positive attitude with the ability to work as a team player.
  • Must learn, have full knowledge of, and follow all Guest Service procedures and guidelines
  • Commitment to actively being part of and supporting a diverse and inclusive theater and workplace by demonstrating welcoming, inclusive behavior to all audience members and co-workers and maintaining a safe and professional working environment. 
  • Attends and participates in equity, diversity & inclusion, anti-harassment, and any other anti-bias training and workshops as required.    
  • Ability to work a flexible schedule including matinees, nights, weekends and holidays. Shifts are defined as 4 hours in length, and a commitment to being available for a minimum of six total shifts per week.

Regular weekly shifts include (are subject to change):

Tuesday Evening: 5:30-10 pm

Wednesday Matinee: 11:30-4 pm

Wednesday Evening: 5:30-10 pm

Thursday Evening: 5:30-10pm

Friday Evening: 6:30-11pm

Saturday Matinee: 12:30-5pm

Saturday Evening: 6:30 pm-11pm

Sunday Matinee: 11:30- 4 pm

Sunday Evening: 5-9:30pm

This is a union affiliated position. Upon 30 days of accepting the Usher role, the employee will need to join the IATSE Local 306.

The starting rate for this union role in New York is $15.95 per hour.

DISNEY THEATRICAL GROUP (DTG) operates under the direction of Thomas Schumacher and is among the world’s most successful commercial theatre enterprises.  Through Disney Theatrical Productions, Disney on Ice and Disney Live!, DTG brings live entertainment events to a global annual audience of more than 19 million people in more than 50 countries.  Under the Disney Theatrical Productions banner, the group produces and licenses Broadway musicals around the world, including Beauty and the Beast, The Lion King, Elton John & Tim Rice’s Aida, TARZAN®, Mary Poppins, a co-production by Disney and Cameron Mackintosh and The Little Mermaid.  Disney Theatrical Group also delivers live shows globally through its license to Feld Entertainment, producer of Disney on Ice and Disney Live!  For the past 30 years, Disney on Ice and Disney Live! have brought beloved Disney stories and characters annually to over 12 million guests in nearly 50 countries worldwide through productions such as Princess Wishes, Finding Nemo, Worlds of Fantasy, Let’s Celebrate! and Mickey’s Rockin’ Road Show. In addition, DTG licenses musical titles for local, school and community theatre productions through Music Theatre International.

This position is with Buena Vista Theatrical Group, Ltd.

The Walt Disney Company is an Equal Opportunity Employer.

About Disney Theatrical Group:

The Disney Theatrical Group, a division of The Walt Disney Studios, is among the world’s most successful commercial theatre enterprises, producing and licensing live entertainment productions and events around the globe. Its nine Broadway titles, including the current Broadway productions of The Lion King, Aladdin and this year’s Frozen, have been seen by over 160 million theatergoers worldwide. The division also delivers live shows through its license to Feld Entertainment, producer of Disney on Ice and Marvel Universe Live. Additionally, the division licenses full-length and junior and kids adapted titles for regional, school and community theatre productions.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with New Amsterdam Development Corporation, which is part of a business we call Disney Theatrical Group.

New Amsterdam Development Corporation is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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