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UX Researcher

New York, NY - US

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Job ID 684358BR Location New York, New York, United States Business Direct-to-Consumer and International Date posted 02/07/2019

Job Summary:

Disney Streaming Services brings the beloved characters, timeless stories, legendary athletes, and epic sporting events of Disney directly to people on their own terms. User research is a critical part of understanding how our users want to interact with those stories.

As a UX Researcher at Disney Streaming Services, you will work on products used by millions of Disney customers each year. You will conduct evaluative user research using methods like interviews, literature reviews, and usability testing. You will also conduct generative research through activities like design sprints, customer journey mapping, and diary studies. Working within a product design organization you will determine the best approach for translating research findings into actionable outputs. This role is in New York reporting to the head of research.


  • Collaborate with Design & Product teams to research product questions.
  • Design and execute a wide variety of research projects ranging from early ideation through to design validation.
  • Generate insights, recommendations and presentations to influence and inspire product decisions and designs
  • Translate key research insights into design concepts with varying degrees of fidelity.
  • Work with other researchers to create an institutional knowledge base curated from individual research projects

Basic Qualifications:

  • 2+ years experience in applied product/design research.
  • You have a clear understanding and experience with a wide variety of generative and evaluative research methods.
  • Command over a range of qualitative methods and comfort with quantitative concepts.
  • Ability to articulate a user identity by developing user profiles, personas and scenarios.
  • Excellent communication and collaboration skills.
  • Self motivated, can work independently.
  • BA/BS degree in Psychology, HCI, Social Science, etc. a plus.

About Direct-to-Consumer and International:

Comprised of Disney’s international media businesses and the Company’s various streaming services, the Direct-to-Consumer and International segment aligns technology, content and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. This segment is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in partnership with ESPN; the upcoming Disney-branded direct-to-consumer streaming service; and the Company’s ownership stake in Hulu. As part of the Direct-to-Consumer and International segment, Disney Streaming Services, developer of the ESPN+ and Disney-branded streaming platforms, oversees all consumer-facing digital technology and products across the Company.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Streaming Services LLC, which is part of a business segment we call Direct-to-Consumer and International.

Disney Streaming Services LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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