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Bilingual Guest Relations International Program (English/Japanese)Apply Now Apply Later Job ID 677855BR Location Orlando, Florida, United States Business Walt Disney World Resort Date posted Jun. 13, 2019
Job Summary:The Bilingual Guest Relations International Program (English/Japanese) is a twelve-month program located at Walt Disney World® Resort, near Orlando, Florida. Guest Relations Cast Members are considered Resort experts; they are the point of contact for all Resort Guests and Cast Members. Handles Guest inquiries, concerns and difficult situations in a compassionate, effective and timely manner and creatively solves Guest challenges within available resources. Displays good communication skills and stays calm and controlled in complex, fast paced and challenging situations. Interacts with Guests and Cast Members both in person and answering phone calls. Uses the Resort intranet, completes ticket and cash transactions using a computer and provides park information while standing/sitting for up to two hours at a time. Works both independently and in a team environment and are required to work in one or more of the following positions: Information Booth/Greeter, Lost and Found, and/or City Hall/Lobby/Guest Relations Window, Wish Lounge and Tour Guide. Working environment can include being exposed to indoor/outdoor environments. Physical demands include frequent walking/standing, pushing/pulling, gripping/grasping and occasionally lifting.
To be eligible to apply for the Bilingual Guest Relations International Program (English/Japanese), you MUST:• Speak Japanese fluently
• Be at least 18 years of age to apply
• Be receptive to Disney Look guidelines
• Possess unrestricted authorization to work in the United States
• Be fully available to work Sunday through Saturday, including days and nights, holidays and overtime
You are required to upload your Resume/CV and Cover Letter in PDF or Word format for this job application.
Additional Information:Pay rate: Cast Members will earn an hourly pay rate of $14.85 per hour.
About Walt Disney World Resort:
Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Walt Disney World Resort.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.