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Business Analyst – Flexible Business Models

Apply NowApply Later Job ID 949324BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Walt Disney World Resort Date posted Jul. 04, 2022

Job Summary:

The Disney Retail Technology team provides commerce solutions across the Walt Disney family of companies including shop Disney/Disney Store. Reporting to the Manager - Business Relationships, the Business Systems Analyst connects Business and IT teams to find technological solutions that meet the system and process needs of all partners. We rely on the Business Systems Analyst to provide ongoing assistance in the development, operations, and optimizations of retail and wholesale systems through their understanding and documentation of requirements.


  • Capture requirements for updates to our systems supporting a variety of retail partners including shop Disney/Disney Store, Disney Parks and Resorts, ESPN, and Disney+.
  • Collaborate with technical teams to design system solutions for both new projects and continuous improvement efforts within the global retail space while ensuring they support our goals and IT strategies.
  • Analyze requirements and produce documentation/ticketing to support software development at multiple levels – front-end and backend.
  • Support retail projects, enhancements, and new systems by working with product teams, partners, and other IT teams to determine requirements, develop technical solutions, build test scripts/scenarios, provide training to our users and develop any necessary technical documentation.
  • Create archival documentation to support knowledge transfer once each initiative has completed.

Basic Qualifications:

  • Experience building user story-based documentation in Confluence and Jira for Agile Software Development and Test-driven Development methodologies.
  • Software delivery experience -- Agile, Waterfall, and hybrid variations using both scrum and kanban.
  • Retail/Wholesale experience – eCommerce, brick ‘n mortar, planning or other backend systems and software.
  • Experience with service oriented architecture.
  • Familiarity with Oracle Cloud, Island Pacific or other Retail Merchandising system.
  • Familiarity with IBM Sterling or other Retail Order Management system.
  • Familiarity with Salesforce Commerce Cloud or another e-commerce platform.

Additional Information:


About Walt Disney World Resort:

Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Walt Disney World Resort.

Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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