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Communications Associate

Apply NowApply Later Job ID 852608BR Location Orlando, Florida, United States; Celebration, Florida, United States Business Disney Vacation Club Date posted Sep. 09, 2021

Job Summary:

The Member Services Communication Associate is an hourly role where you will create written, visual, and verbal content for the Disney Vacation Club knowledge base to support a contact center. This Cast Member will partner with Member Services Leadership, internal support teams, and operations partners to provide overall communication.

Responsibilities:

  • Provide support for DVC Member Services through internal communications plans using a variation of communication vehicles
  • Build project plans and provide graphic design support to develop content and collateral for Cast
  • Help develop departmental operating guidelines and job aids
  • Work with all partners to ensure consistency between training and communication
  • Build relationships with vendors for product knowledge and awareness
  • Help create processes and work with operational partners to support information and procedures in the Member Services knowledge base

Basic Qualifications:

  • Knowledge of the Disney Vacation Club and the Walt Disney World Resort
  • Capacity to accomplish multiple tasks at one time
  • Nimbleness with work assignments
  • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies such as Adobe Creative Suite
  • Schedule availability to include weekends, variable shifts and holidays

Preferred Qualifications:

  • Experience with a knowledge base or DScribe
  • Bi-Lingual English/Spanish or English/Japanese

Required Education

  • High School Diploma or equivalent

Preferred Education

  • Bachelor’s degree in Graphic Design, Marketing, Communications, or related field


About Disney Vacation Club:

Disney Vacation Club is a leader in vacation ownership and provides families the flexibility to personalize their vacation experiences as their vacation interests change over time. Disney Vacation Club cast members help bring touches of Disney magic to members and guests who stay at any one of 14 Disney Vacation Club destinations, including Walt Disney World Resort; Disneyland Resort; Hilton Head Island, South Carolina and Vero Beach, Florida.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Vacation Club Management, LLC, which is part of a business segment we call Disney Vacation Club.

Disney Vacation Club Management, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status or any other basis prohibited by federal, state or local law. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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