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Event Services Manager-Celebrations & Events

Apply NowApply Later Job ID 964718BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Parks, Experiences and Products Date posted May 08, 2022 Flex Type On-Site

Job Summary:

As an Event Services Manager, you are an individual contributor in a Team environment, responsible for organizing and arranging all logistical aspects from pre-arrival planning to BEO preparation to on site execution. You can expect to engage with first time Guests and repeat Guests who have a sleeping room block and/or event activation in any one of our Resorts, Convention Centers, Theme Parks, ESPN Wide World of Sports, Water Parks, Disney Springs, and other event venues. Collaboration, organization, communication, and the ability to multi-task are keys to success with this high volume, fast paced Team. Partners include, but are not limited to, Disney Imagination Campus, Resort Sales, Group Reservations, Resort Operations, Park Event Operations, Sports Operations, Disney Event Group, Encore, Transportation, and Security.


  • Management of planning, organization, and execution of sleeping room and/or event agreements
  • Drive additional revenue through sales of new events and enhancements
  • Handle basic Client requests and answer questions through pre-arrival planning, onsite, and post stay with regards to food & beverage, admissions, function space, billing, Resorts, Theme Parks, event venues, entertainment, audio/visual, etc.
  • Present ideas, expectations, and accurate information in a concise, well-organized manner, including running effective meetings
  • Timely and accurate completion of activities / tasks
  • Maintain TWDC standards of safety, professional and personal
  • Represent TWDC with the highest level of professionalism and confidentiality at all times
  • Create ways to surprise and delight our Guests, and grow repeat business
  • Other projects as assigned

Basic Qualifications:

  • Minimum of three-years management experience in Food & Beverage, Group Markets, Catering / Banquets, Resorts Rooms, Events, or similar
  • Flexibility in scheduling as Event Services is a seven day a week including holidays, 24 hour a day commitment
  • Ability to respond, problem solve, and resolve inquiries in a high volume, fast paced environment
  • The organizational skills to work on many Groups at the same time without missing the small details
  • Excellent communication and comprehension skills, both verbal and written
  • Focus on delivering exceptional Guest Service
  • Ability to develop and maintain positive working relationship with Clients, Cast Members, and partners
  • Collaborate with key internal partners to problem-solve for unique client needs including non-traditional solutions
  • Coaching and Leadership skills
  • Computer proficiency within a Windows environment
  • Willingness to learn additional new and/or evolving software applications

Preferred Qualifications:

  • Proficiency with Siebel and DSCS Systems
  • Current or recent Event Services or Catering & Convention Services Management experience
  • Knowledgeable of all WDW Resort and Park event venues
  • Completion of CMP Certification with a passing score

Required Education

  • Bachelor’s Degree or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at

This role is considered on-site, which means the employee will work from a Company designated location on an ongoing basis.

About Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Destinations, LLC, which is part of a business we call Parks, Experiences and Products.

Disney Destinations, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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