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Manager, FOS Training Development

Apply NowApply Later Job ID 964219BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Disney Parks, Experiences and Products Date posted May 22, 2022 Flex Type Hybrid

Job Summary:

WSA Learning is looking for an experienced leader to organize and coordinate the development of the Learning Strategy for the FOS (Facilities, Operations and Services) organization and manage a motivated team focused on learning development. You will be a overseer of the FOS (Facilities, Operations and Services) training culture, applying insights from Cast and Leaders to identify trends across the development landscape and be empowered to create solutions to address them. You will collaborate and build partnerships throughout the organization to align our existing learning experience into a cohesive and impactful Cast Member experience. This leadership position will promote learning that enables our Cast to grow, increase capabilities and develop professionally. A full complement of skills, including demonstrated experience building enterprise-wide learning and development strategies and programs, consulting and inquiry, our data and analytics, and an understanding of several new technologies.
You will report to Director of FOS Training/Labor and Safety Communications.


  • Support the overarching Learning Strategy through thoughtful learning and development solutions that cultivate a positive and inclusive workplace culture and Cast Member experience.
  • Oversee the portfolio of training development projects for FOS (Facilities, Operations and Services) and Worldwide Safety clients. Ensure that all phases of work, including requirements gathering, development, integration, and testing.
  • Develop training requirements for assigned deliverables through analysis and use of project intake tools. Engage appropriate subject matter experts, and partner with client areas to develop scope and identify learning goals.
  • Partner with FOS (Facilities, Operations, and Systems) departments on needs assessments and creating content for tailored learning solutions for the business.
  • Be the spokesperson for the FOS learning and development curriculum and collaborate with leaders within the FOS team to market and promote the ES training programs.
  • Manage the development process of assigned training projects. Ensure that all projects meet appropriate guideline, standards, and client expectations.
  • Establish metrics and goals to measure and evaluate effectiveness of training. Share these results with peers, clients, and leadership.
  • Develop a team of learning and development professionals. Lead instructional designers and coordinate virtual teams and subject matter experts in developing training.
  • Communicate status and issues to partners and leadership.
  • Provide reporting for all assigned projects and ensure that other training managers are updating their work in the project tracking system.
  • Meet financial goals by forecasting and tracking requirements, analyzing variances, and initiating corrective actions.
  • Always improve the quality of training and focus offerings as directed by needs analysis and executive input.
  • Stay up-to-date with training trends, relevant technology developments, and best practices.

Basic Qualifications:

  • Minimum 3+ years' experience leading teams in the development of training programs.
  • Working knowledge of adult learning strategies, needs assessment, and performance measurement.
  • Proficiency in Microsoft suite.
  • Experience working in a learning management system.
  • Experience partnering with internal and external clients at all levels.
  • Demonstrated project management experience leading project teams.
  • Consult/client management skills.

Preferred Qualifications:

  • Minimum 5+ years' experience in Education or Training and Development.
  • Working knowledge of the instructional systems design process.
  • Experience in an Instructional Designer role.
  • Proficiency in Articulate Rise, Storyline, and Captivate.
  • Experience with Success Factors LMS, Workday LMS, or Realize It LMS.
  • Familiarity with Facilities and Operations Services organization.

Required Education

  • Bachelor's degree in Instructional Systems Design, Education or equivalent

Preferred Education

  • Master's degree in Instructional Systems Design or equivalent

Additional Information:

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at


This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Disney Parks, Experiences and Products.

Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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