Manager, Technology - Disney Parks Commercial SystemsApply NowApply Later Job ID 10006913 Location Orlando, Florida, United States Business Parks, Experiences and Products Date posted Sep. 22, 2022 Flex Type Hybrid
- This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.
Manager, Technology - Parks Commercial Systems
As a member of the DPECP Technology team, this role will be responsible for leading the delivery and execution of projects for Product & Resort Sales technologies and applications. This includes managing web development, API development and leading software engineering teams that develop Call Center solutions for Disney Parks and Resorts hotel rooms, tickets and other products.
The successful candidate requires technical knowledge and skills that are broad and deep, covering various software and platforms and a strong track record of implementing best-fit technically architected solutions that align to business goals.The candidate must be comfortable operating in complex heterogeneous technology environments and have experience with delivering highly integrated scalable, resilient and mission critical solutions.This is a highly collaborative role where partnership with many different non-technical lines of business other technology teams will be critical.
- Lead and mentor world class multiple cross-functional delivery teams consisting of software engineers, web developers, application architects, testers, business analysts, and others. These teams will be a combination Cast and consultants in various locations (onshore and offshore)
- Responsible for technical analysis, effort estimation, product and system design, evaluating architectural fit and compliance, resource schedules, delivery milestones and overall product quality
- Resolve conflicts by demonstrating leadership and appropriate decision-making competencies
- Display technical leadership and oversight of implementation and deployment planning, system integration, ongoing data validation processes, quality assurance, delivery, operations and sustainability of technical solutions
- Tightly integrate with key technology and functional partners and ensure that products are created in a platform-centric manner
- Enforce and grow a culture focused on quality and guest-centricity
- Ensure alignment between technology investments and business capability roadmaps
- Ensure that the platform is metrics and performance driven
- Provide the overall vision and direction for web development and platform architecture
- Ensure alignment with other key technology functions such as strategy programs, business analysis, quality assurance, engineering excellence, portfolio management, etc
- Ensure multiple concurrent ongoing projects and team objectives are resourced effectively to accomplish goals.
- Meet with stakeholders, vendor partners and customers on a recurring basis to review team priorities, execution and pertinent business/delivery updates.
- Effectively manage project/solution timeline and financials including budget, cost, invoices and contracts.
- Support on-call response to critical operational issues; be able to work beyond normal hours and support implementation transition activities and hyper-care shifts as needed.
About Parks, Experiences and Products:
The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.
About The Walt Disney Company:
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Parks, Experiences and Products.
Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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