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Zendesk Administrator/Developer (Hybrid)

Orlando, Florida, United States / Lake Buena Vista, Florida, United States

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Job ID 952727BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Disney Parks, Experiences and Products Date posted May. 22, 2022 Flex Type Hybrid

Job Summary:

No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services, and most importantly remarkable experiences. As a Cast Member, you are the steward and connection to our legacy and the backbone of our thriving innovations.

The CRM Success Services team is searching for an experienced Platform Engineer role to create Support CRM solutions for our partners across the organization. We believe that by providing quality solutions that are secure and easy to use we can help empower our users to provide the best experience to the guest. You will work with the team on the development, administration, and ongoing management of the Zendesk platform. We are looking for a person who gets satisfaction from helping users improve processes, creating optimized workflows, removing roadblocks to adopting new technology, and providing the best possible support to our partners.

Please note this position is a hybrid role located in or around Orlando, FL and you will report to the Manager of Technology.

Responsibilities:

  • Partner with team to develop technical solutions for small scale projects including platform apps and custom integrations
  • Participate in building of engineering tools, automations, and scripts to facilitate system enhancements
  • Contribute to regular technical support, administration, and configuration updates of CRM system(s)
  • Implement testing before release of new and upgraded platform features and products
  • Translate requirements into Zendesk design and implementation steps to stay following agreed standards. This includes guiding the business through feature availability and capabilities
  • Contribute to project tasks and large effort delivery (e.g. onboarding new clients and implementing new products)
  • Partner to ensure system standards are maintained and improved
  • Participate in 24/7 incident resolution and communication to partners
  • Maintain subject matter expertise of software products and features assigned
  • Contribute to documentation, communication, and monitoring of platform products and features

Required Education

  • 3+ years of related experience in Platform Engineering
  • Background with Support CRM Technologies (Zendesk, ServiceNow, Salesforce)
  • Experience with project management methodologies (Agile, Scrum, waterfall).
  • Proficient in HTML, JSON, JavaScript, CSS, and RESTful APIs
  • Working knowledge of server-side CSS pre-processing platforms, such as LESS and SASS

This role is considered hybrid, which means the employee will work a portion of their time on-site from a Company designated location and the remainder of their time remotely.

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Disney Parks, Experiences and Products.

Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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