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Product Management Director

Apply NowApply Later Job ID 951044BR Location Orlando, Florida, United States / Lake Buena Vista, Florida, United States Business Disney Parks, Experiences and Products Date posted Apr. 17, 2022

Job Summary:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

Based in Orlando, FL and reporting to the Director, Delivery, the Product Management Director will be responsible for delivering digital experiences, commercial products & supply chain solutions Disney’s Consumer Products, Owned & Operated Retail. The Product Management Director should possess a strong business acumen, combined with a passion for eCommerce solutions, experience training and deploying Supply Chain models to production, and the ability to lead cross-functional teams to deliver against the strategic digital product roadmap.

Responsibilities:

  • Lead the delivery of Digital & Supply Chain experiences for Disney Consumer Products-Retail to improve the Guest experience, which includes:
    • Defining and delivering against the strategic product roadmap
    • Leading a cross-functional team of Product, UX, BA and Technology team members to estimate, design, develop and deploy new products & solutions
    • Partnering with internal stakeholders, including engineers, business operators, analytics, data engineers to identify and collect data inputs to use for training and deploying platform solutions
    • Evaluating and managing external vendors to onboard where applicable
    • Presenting updates to Sr Leaders that highlight the business justification and positive impact to the Guest experience, project status and health updates as well as overall updates on the strategic product roadmap
  • Partner with Commercial teams to identify and evaluate additional business opportunities
  • Coordinate with leads delivering digital and operations projects related to improving the Guest experience and assess how they influence the broader strategic roadmap
  • Lead A/B Testing efforts to identify areas to simplify and improve the Guest experience
  • Partner with Consumer Insights and Guest Services teams to gain a deep understanding of our Guests, including consumer trends and challenges and recommend opportunities to leverage technology to make improvements
  • Partner with Customer Engagement teams to develop a strategic communication plan that delivers the right message at the right time to the Guest, including deploying chatbots/chat capabilities
  • Oversee and participate in proof-of-concepts, prototypes and pilots of emerging technologies that may be leveraged to improve the Guest experience

Basic Qualifications:

  • Minimum 7 years’ experience working in digital product management or a related field delivering digital experiences
  • Minimum 5 years’ experience in a leadership role, leading direct reports and cross-functional teams
  • Experience in training and deploying Supply Chain & eCommerce platforms
  • Extensive knowledge and experience in the development of web, native app, and hybrid app products, with a proven track record of delivering complex experiences on time and within budget
  • Desire to innovate relentlessly with a passion for emerging technology and the creative energy to understand how to apply that to solve Guest challenges
  • Experience with Agile software development methodologies and practices
  • Thorough understanding of digital business, financial returns, value drivers, and fiscal management of large-scale, complex product lines/verticals and/or projects
  • Exceptional verbal and written communication and project leadership skills, including an ability to communicate effectively at an executive level
  • Bachelor’s degree required with an MBA strongly preferred

Preferred Qualifications:

  • Salesforce Commerce Cloud experience preferred
  • IBM Sterling experience preferred
  • Retail store technology preferred

About Disney Parks, Experiences and Products:

The Disney Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Parks Technology Services Co., LLC, which is part of a business we call Disney Parks, Experiences and Products.

Disney Parks Technology Services Co., LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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