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Project Associate, Digital Library

Apply NowApply Later Job ID 866157BR Location Orlando, Florida, United States Business Parks, Experiences and Products Date posted Jan. 06, 2022

Job Summary:

From toys to apparel, books to games, and much more, Disney Consumer Products, Games and Publishing (CPGP) brings our company’s products, through stories and characters, to markets worldwide. With a portfolio of renowned franchises including Disney, Pixar, Marvel, Star Wars, 20CS and National Geographic, our efforts to deliver innovative and experiential products, designed to entertain and inspire, is industry leading and category shaping.

Provides support to global licensees, internal requestors, and local offices on digital purchase orders submitted through our Publishing website, and addresses inquiries about availability of files for all publishing formats (i.e., books, magazines, comics, eBooks). Serves as liaison between the licensee requesting the files and the managing editors who coordinate the art creation, communicating accelerated print dates, and supplying updated or missing art files.

This posting is a talent pool for upcoming roles within Consumer Products, Games & Publishing.

Responsibilities:

  • Fulfill digital purchase order requests not available in DMC-P within the standard turn-around time and accommodate urgent requests.
  • Identify titles that are not in the Archive from submitted purchase orders and/or that have been received by Operations with missing components.
  • Leverage relationships with licensees to retrieve missing files for global titles listed in the Incomplete folder on Operations server.
  • Monitor and respond to licensee emails regarding the status of licensee purchase orders.
  • Create records in Publishing website for archiving backlist titles and in support of special projects.
  • Provide customer service support to global licensees experiencing download or file transfer issues. Escalate issue to Disney Publishing IT if rudimentary troubleshooting efforts are not successful. Report/track bugs and crashes experienced by licensees and shares with IT.
  • Serve as tester of enhancements to the DMC-P platform and any new and/or upgraded systems under consideration by the Archives team.
  • Train new licensees on how to order files that are available to download from DMC-P and how to place a manual PO to order files that are not on DMC-P, as requested. Escalates any issues with accounts or download to Disney Publishing IT.
  • Participate in meetings related to the publishing organization to recommend improvements that will result in increasing productivity and efficiencies, identifying process/system vulnerabilities, safeguarding data integrity, and enhancing user experiences.
  • Serve as the backup for the magazine business and colleagues in both the Domestic and International offices in their absence.

Basic Qualifications:

  • 3+ years working with a digital asset management system
  • Experience with fulfillment-based workflow strongly preferred
  • Strong written and verbal skills, and able to effectively communicate to both internal and external partners
  • Strong organizational skills
  • Highly detail-oriented and able to handle multiple tasks at one time
  • Strong computer skills (Mac)
  • Problem solver with a “can do” attitude

Required Education

  • Bachelor’s Degree

Additional Information:

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

KeyCPGPJobs

#DPEPFLA



About Parks, Experiences and Products:

The Parks, Experiences and Products segment includes Disney’s iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney’s global consumer products operations include the world’s leading licensing business across toys, apparel, home goods, digital games and apps; the world’s largest children’s publisher; Disney store locations around the world; and the shopDisney e-commerce platform.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Disney Global Product Development and Creative, Inc., which is part of a business segment we call Parks, Experiences and Products.

Disney Global Product Development and Creative, Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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